Hitesh Bhatia

Operations Associate

Delhi, India16 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in training and development with extensive experience.
Strong background in customer engagement and communication.
Proven track record in talent development and process improvement.

Stackforce AI infers this person is a Training and Development Specialist with a focus on Customer Engagement in the BPO sector.

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Skills

Core Skills

Customer EngagementCommunication

Other Skills

BPOCall CentersClassroom TrainingContent DevelopmentContent ManagementCustomer Relationship Management (CRM)E-learning ImplementationE-learning ModulesEmployee EngagementEmployee RelationsEmployee TrainingHosting EventsHuman Resource DevelopmentHuman Resources (HR)Instructor-led Training

About

A Trainer, curator, speaker, content developer and coach. A true believer of human potential and who does his best to help others become better. View my videos at www.youtube.com/c/HiteshBhatia

Experience

Pacific global inc.

6 roles

Senior Transition Manager

Promoted

Jun 2023 – Present · 2 yrs 9 mos

Customer EngagementCommunication

Transition Project Manager

Promoted

Dec 2021 – May 2023 · 1 yr 5 mos

Customer EngagementCommunication

Manager

Jan 2019 – Apr 2021 · 2 yrs 3 mos

Customer Engagement

Deputy Manager Training

Jan 2018 – Jan 2019 · 1 yr

Assistant Manager Training

Jan 2017 – Jan 2018 · 1 yr

Senior Trainer

Oct 2015 – Jan 2017 · 1 yr 3 mos

Classroom training, process improvement, change implementation, Talent development, Learning and development

Iks health

Senior Trainer

Jul 2013 – Jul 2015 · 2 yrs · Greater Hyderabad Area

Classroom training, extensive document development, training need analysis, E-Learning modules creation, implementation and continuous development, training delivery, train the trainer, training management

Wns global services

Process Trainer

Oct 2011 – Jul 2013 · 1 yr 9 mos

Conduct Pre-process Training for Healthcare client. Taking care of MIS and reporting for different locations. Ensure smooth delivery of process training by coordinating with Auxiliary trainers.