Priyanka More

Operations Associate

Mysuru, Karnataka, India2 yrs 6 mos experience

Highly Stable

Key Highlights

Achieved consistent sales performance goals.
Strengthened customer relationships and ensured satisfaction.
Conducted impactful research in FMCG industry.

Stackforce AI infers this person is a skilled professional in FMCG and Banking sectors with strong customer engagement capabilities.

Contact

Skills

Core Skills

MarketingHuman Resources (hr)Customer Relationship Management (crm)Negotiation

Other Skills

CommunicationCustomer EngagementIncentive ProgramsInterpersonal CommunicationRecruitingResolving IssuesStrategic CommunicationsStrategyTask & Time TrackingWritten Communication

Experience

Freudenberg home and cleaning solutions

Summer Internship

Apr 2022 – Jun 2022 · 2 mos · Mumbai, Maharashtra, India

As an intern at Freudenberg GALA under the project “Comparative study in FMCG industries against FGHP “.The project revolved around collecting information about salary,incentives,SFA(Sales force automation),targets and other benefits in FMCG industries and providing suggestions to increase the productivity, boost the morale of product promoters of GALA.
Collaborated with Product Promoters, Supervisors and Merchandisers to select and curate merchandise assortments based on market trends, customer preferences, and sales data.
Monitored stock levels, analysed sales patterns, and ensured adequate inventory levels to meet customer demand while minimizing excess inventory.
Determined pricing strategies, participated in discount planning, and coordinated promotional activities to maximize sales and profitability.
Planned and executed product displays, store layouts, and signage to enhance the visual appeal and promote sales.

Task & Time TrackingCustomer EngagementMarketingHuman Resources (HR)Strategy

Idfc first bank

Senior Officer

Feb 2019 – Aug 2021 · 2 yrs 6 mos · Mysuru, Karnataka, India

IDFC First Bank Ltd provides customized financial solutions to corporates, individuals, small and micro-enterprises, entrepreneurs, financial institutions, and the government. With best-in-class corporate governance, rigorous risk management, experienced management, and a diversified team, IDFC First Bank Ltd is uniquely positioned to meet the aspirations of its customers and stakeholders.
Roles and Responsibilities
Monitored MIS of daily disbursement database OTC /PDD, Insurance, Dispatch Tracker, Cheque cancellation Reissue, Loan Cancellation, and Disbursement cancellation.
Provided support to the recovery team in loan overdue bucketing & monitoring and coordinating with the recovery team for early warnings & probable NPA's.
Handled complaints received at PNO, directly managed irate clients, and escalated cases by working on approaches such as RCA, CA, PA.
Strengthened customer relationships and authored strategies to the right expectations and ensured closure of all cases in order to ensure customer delight within TAT and achieved good CSAT from clients.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Built and maintained positive relationships with vendors to ensure that they continue to provide quality products and services by adhering to the established banking policies.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanour by using scripted conversation prompts.
Achieved sales performance goals of 30Lakhs every month on a consistent basis.
Verified that all statutory requirements are fulfilled at branch by ensuring all necessary certificates licenses and notices are put in place.
Provided training to new joiners on loan processing and operations.
Responsible for managing real-time metrics such as First Contact Resolution (FCR), Average Handle Time, Average Response Time, and Next issue avoidance against a matrix of defined thresholds.