Jul 2022 – Present · 3 yrs 8 mos · Markham, Ontario, Canada

• Respond to various requests from retail stores employees to help support the sales process and determine the optimal solution for the client's needs;
• Contact existing customers to verify they have the right product or service according to their needs and habits;
• Promote complementary products and services;
• Multi-tasking with many applications at a time while handling clients
• Work on softwares like SAP, Adobe, Outlook, Class, Seibel, OrderMax, MS Excel
• Ability to work in a computerized environment and perform various tasks simultaneously;
• Excellent learning and Training time to time to sharpen skills, problem-solving, and decision-making skills;
• Have built strong analyst relationships and has an established roster of relationships and contacts with relevant analysts
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Self-Starter; a highly-motivated “go-getter’, Enthusiastic, personable and professional demeanor, Ambitious, hardworking and team-oriented
• Business development and process improvements to optimize efficiency, enhance client service levels and reduce risk.
• Environment: Adobe, MS office tools, Class, Seibel, Agile, Citrix, Outlook, MS Excel

May 2017 – Jun 2022 · 5 yrs 1 mo · Chandigarh, India · On-site

• Expertise in financial analysis, budgeting, forecasting, and cost management. Successfully implemented cost-cutting measures that resulted in a 20% increase in profitability for the company.
• Proven ability to oversee and optimize business operations, including supply chain management, inventory control, and process improvement. Implemented a new supply chain management system that reduced costs by 20%.
• Strong leadership and team management skills, including experience leading cross-functional teams and managing a team of 20+ employees. Successfully mentored and developed team members, resulting in a 30% improvement in team productivity.
• Adept at developing and implementing strategic plans to achieve business objectives, including revenue growth, cost reduction, and market expansion. Successfully led a company-wide strategic planning initiative that increased revenue by 25%.

Jun 2015 – Aug 2017 · 2 yrs 2 mos · Chandigarh, Chandigarh, India

• Gathered, analyzed, documented and validated business requirements for the implementation of a new integrated software application focused on mitigating credit risk with counterparts through regular collateralization.
• Accountable for eliciting functional and non-functional requirements using interviews, workshops and observation/shadowing.
• Supported the development and documentation of the Project Charter, Business Cases and Business Requirement Document (BRD) for a project that focuses on the capture and conversion of over 6,800 physical security documents into an e-collateral register.
• Worked with business clients and technical teams in the design, development and implementation of business applications that aided operational efficiency and business operations.
• Responsible for Documented process flows for as-is and to-be processes, workflows, mock-ups and data flows to support any manual intervention using MS Visio and Draw.io for a project on expired loans.
• Involved in user acceptance testing (UAT) for implementation of expired loans modules.
• Actively assess risks, provided mitigation plan and escalated issues to management
• Designed process flows, organizational matrix, carried out data analysis and made presentations.

May 2012 – Apr 2017 · 4 yrs 11 mos · Chandigarh, India

• Proven track record of successfully managing key accounts and developing strong relationships with customers. Maintained a 90% customer retention rate and increased revenue from existing accounts by 25%.
• In-depth knowledge of pharmaceutical products, including clinical applications and competitive landscape. Effectively communicated product benefits to customers and provided product training to sales teams.
• Conducted market research to identify new business opportunities and stay up-to-date on industry trends. Developed new market entry strategies that increased market share by 15%.
• Developed and executed recruitment strategies that resulted in the successful hiring of top-tier talent across multiple departments and levels. Improved time-to-hire and reduced recruitment costs.
• Utilized a range of sourcing channels to identify and attract qualified candidates, including job boards, social media, networking events, and employee referrals. Maintained a robust talent pipeline to ensure a steady flow of high-quality candidates.
• Conducted structured interviews, assessed candidate qualifications and fit, and made hiring recommendations to hiring managers. Streamlined the interview process to reduce time spent on interviews.