Shivani Jaswal

Account Executive

Gurugram, Haryana, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years of IT sales experience.
Proven track record in customer relationship management.
Expert in consultative selling and account management.

Stackforce AI infers this person is a B2B IT Sales professional with expertise in customer relationship management and software licensing.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Account ManagementSales ManagementCustomer EngagementSoftware Asset ManagementBusiness Development

Other Skills

IT SalesCommunicationTerritory ManagementMarket AnalysisSolution SellingLicensing AgreementsAccount PenetrationMarket ResearchMicrosoft ProductsMicrosoft LicensingLicensingBusiness ValueAccount PlanningBid ManagementIndependent Contributor

About

As an account manager at Dell Technologies, I leverage my 11+ years of IT sales experience and expertise in customer relationship management (CRM) to build and strengthen long-lasting client relationships. I evaluate client needs and develop tailored solutions that increase positive customer ratings and retention. I also lead inside sales meetings, monitor current accounts, and report sales metrics to senior management. My core competencies include new business development, problem solving, and consultative selling techniques. I have a proven track record of penetrating new accounts, opening new territories, and expanding existing business in various verticals and segments. Previously, I worked as a SAM consultant for Microsoft, providing software licensing and IT investment optimization solutions. I am passionate about making real-world contributions by multi-tasking, managing projects, and prioritizing customer needs.

Experience

11 yrs 8 mos

Total Experience

2 yrs 11 mos

Average Tenure

4 yrs 1 mo

Current Experience

Dell technologies

2 roles

Account Executive 3

Jun 2024 – Present · 1 yr 11 mos

IT Sales

Account Manager 2

Apr 2022 – Present · 4 yrs 1 mo

Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Maintained account information accuracy by communicating frequently with channel partner, Channel Distributors and account executives.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Communicated with repeat customers to build long-term relationships Sales Account Manager
Lead inside sales meetings to outline projected goals and marketing campaigns.
Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
Collaborated with Dell's technical and solution teams to design and present customized technology solutions tailored to each client's needs.
Conducted regular account reviews and business planning sessions with clients to identify opportunities for upselling, cross-selling, and expansion of Dell's product and service offerings.
Negotiated contracts, pricing agreements, and service level agreements (SLAs) to ensure mutually beneficial and profitable relationships with customers.
Utilized Dell's CRM systems and tools to track sales activities, manage customer relationships, and generate accurate sales forecasts.
Kept up to date with Dell's product portfolio, industry trends, and competitive landscape to provide clients with informed recommendations and solutions.

CommunicationTerritory ManagementCustomer Relationship Management (CRM)Account Management

Adobe

Inside Sales Specialist

Jul 2019 – Mar 2022 · 2 yrs 8 mos · Noida, Uttar Pradesh, India

Manage assigned account list that supports a healthy sales pipeline by reviewing target list provided; organize
customers by segment and opportunity.
· Conduct planned outbound calls to target accounts with the focus on achieving growth through upselling or introducing
net new solutions.
· Follow up with customers and outside sales team to ensure quotes successfully transition to orders.
· Utilize a consultative selling approach on all calls for cross-selling.
· Self Hunting potential accounts based on company funding, turnover, and consistent growth for additional business.
· Coordinate with channel and territory managers for proper management of channel sales and order execution.
· Create and maintaining long-term relationships with regular customers.
· Strong computer skills and ability to use necessary databases and software to prepare own performance reports.
· Assist customers with Adobe products and license management.
· Handle objections during the sales process articulating clear and concise responses that position the benefits of the
platform.

CommunicationSolution SellingSales ManagementCustomer Engagement

Arvato systems

Inside Sales - (Microsoft)

Nov 2017 – Jul 2019 · 1 yr 8 mos · Gurugram, Haryana, India

Prospecting to CXO level contacts.
Worked as a SAM consultant for Microsoft.
Provide Microsoft solutions to customers.
Help customers manage the business and legal risks, optimize software licensing investments, and align their IT
investments with business needs.
Expertise in secondary research through tools like LinkedIn, BuiltWith, Zoom info, Marketbase, etc.
Extensive territory planning in assigned region and prospect research in varied verticals.
Establish account presence and build trust with key contacts.
Manage & execute research activities as required to compile successful campaign target lists.
Entry, distribution, and management of target/lead information/records into a sales contact database.

CommunicationSolution SellingSoftware Asset ManagementCustomer Engagement

Concentrix

Inside Sales Specialist (Hewlett Packard)

Aug 2014 – Nov 2017 · 3 yrs 3 mos · Gurugram, Haryana, India

Answering all Hewlett Packard (HP) product-related questions politely and addressing queries promptly of
customers.
Attending HP & Microsoft workshops and refresher courses in sales and marketing.
Identifying new market opportunities and relaying this information to the Manager and other relevant
stakeholders.
Making helpful product recommendations and suggestions to increase revenue.
Challenging any objections to getting the customer to buy.
Negotiating on price, costs, delivery, and specifications with buyers and managers.
Reviewing your own sales performance, aiming to meet or exceed targets.
Attending team meetings and sharing best practices with colleagues