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Sean Whitehead

Operations Associate

Worsley, England, United Kingdom14 yrs 8 mos experience

Key Highlights

  • Expert in leadership development and coaching.
  • Strong advocate for equality, diversity, and inclusion.
  • Proven track record in operational excellence.
Stackforce AI infers this person is a leader in the non-profit sector, specializing in operational excellence and leadership development.

Contact

Skills

Core Skills

Leadership DevelopmentService OperationsEquality, Diversity, And InclusionCoachingTeam LeadershipPerformance ManagementTechnology Integration

Other Skills

Curriculum DevelopmentEducational LeadershipIT Department ManagementLearning and DevelopmentLife CoachingLine ManagementLogic ProManagementMicrosoft ExcelMicrosoft OfficePersonal TrainingProcess ImprovementProject ManagementPublic SpeakingRelationship Building

About

I am an experienced senior leader with a background in education and the Charity sector. I thrive on driving meaningful change and creating systems that make a real difference. Whether developing operational processes, empowering leaders through coaching, or championing diversity and inclusion, I am committed to fostering growth—both for individuals and organisations. Some highlights of what I do include: - Operational Excellence: Designing and implementing systems, reports, and processes that enhance service delivery and improve performance. - Coaching and Development: Leading staff and instructional coaching initiatives to unlock potential and embed a culture of continuous improvement. - Equality, Diversity, and Inclusion: Heading the staff-facing EDI strategy and driving inclusivity as Chair of the EDI Working Group. - Leadership Training: Co-planning and delivering the ILM Level 3 Leadership and Management programme, alongside bespoke training for middle leaders. - Client and Staff Support: Overseeing client interactions, resolving complaints, promoting compliments, and improving staff support systems. - IT and Systems Leadership: Supporting IT transformation to enhance efficiency and service levels. - I’m deeply passionate about social justice and creating environments where people and teams can thrive. Looking ahead, my journey is focused on one day leading an organisation where I can continue to drive impactful change and help others become the best versions of themselves. Let’s connect if you’re interested in collaboration, leadership development, or exploring innovative ways to drive social impact.

Experience

Citizens advice manchester

Deputy Director of Operations

Dec 2023Present · 2 yrs 3 mos · Manchester Area, United Kingdom · Hybrid

  • Leadership Development: Developing staff coaching and instructional coaching across the organisation. Creating, developing and delivering training for Middle Leaders including an ILM level 3 award in Leadership and Management and Leadership training and inductions.
  • Learning and Development: Mapping out learning and development opportunities for all staff
  • Service Opperations:
  • Creating, developing and implementing systems, reports and processes that improve Operational delivery for services at Citizens Advice Manchester.
  • Conducting service and training reviews to develop action plans in and improve performance.
  • Reviewing and developing training programmes and sessions.
  • Planning and implementing the Staff facing EDI strategy.
  • Overseeing client interactions: Responsible for resolving client complaints, promoting staff compliments and supporting staff challenging client interactions. Developing the procedures that support staff and clients.
  • Leading EDI Working Group: Heading the Equality, Diversity, and Inclusion (EDI) working group to promote inclusivity and diversity within the organisation.
  • Planning and Conducting Reviews: Evaluating the performance and effectiveness of services and training across the organisation.
  • Leading the IT Department: Overseeing the IT department, including the creation of new systems and improving existing systems to enhance service levels.
  • Chairing Middle Management Engagement Group: Facilitating discussions and initiatives to engage middle management effectively.
Leadership DevelopmentLearning and DevelopmentService OperationsEquality, Diversity, and InclusionIT Department Management

Stroke association

Service Delivery Coach

Apr 2023Dec 2023 · 8 mos · Greater Manchester, England, United Kingdom · Remote

  • I support and empower coordinators to deliver the best services possible in Oldham, Tameside and Rochdale through coaching, mentoring and line management so that they can effectively support Stroke Survivors to rebuild their lives after Stroke.
CoachingTeam LeadershipLine ManagementProject Management

Harper green school

Assistant Head Teacher

Jan 2022Apr 2023 · 1 yr 3 mos · Salford, England, United Kingdom

  • During my time at Harper Green I was responsible for:
  • KS4 Pastoral care, behaviour and attitudes.
  • Whole School Enrichment
  • Safeguarding - Deputy DSL
  • The school House System
  • Line management of middle leaders
CoachingLeadership DevelopmentPerformance ManagementStrategy

Ark globe academy

6 roles

Head Of Music Department

Sep 2021Jan 2022 · 4 mos

CoachingLeadership DevelopmentPerformance ManagementStrategy

Digital Learning Lead

Sep 2020Aug 2021 · 11 mos

  • Leading on the schools digital learning strategy.
Technology IntegrationStrategy

Assistant Principal - Head of KS4

Aug 2017Aug 2021 · 4 yrs

CoachingLeadership DevelopmentPerformance ManagementStrategy

Assistant Principal - Head of Performance faculty and whole school enrichment

Sep 2015Aug 2017 · 1 yr 11 mos

CoachingLeadership DevelopmentPerformance ManagementStrategy

Head of Music Department

Sep 2014Aug 2016 · 1 yr 11 mos

CoachingLeadership DevelopmentPerformance ManagementStrategy

Music Teacher - Able and Talented Co-ordinator

Apr 2013Aug 2014 · 1 yr 4 mos

CoachingLeadership DevelopmentPerformance ManagementStrategy

Harris boys' academy east dulwich

Music Teacher

Jun 2011Apr 2013 · 1 yr 10 mos · London Area, United Kingdom

Education

CIPD Qualifications

CIPD Level 7 in Strategic People Management — Strategic People Management

Apr 2024Apr 2026

The Manchester Metropolitan University

PGCE — Music Teacher Education

Jan 2010Jan 2011

Coventry University

Bachelor of Science - BS — Music Technology

Jan 2008Jan 2010

New college Telford

HND — Music Production

Jan 2006Jan 2008

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