Jan 2023 – Jan 2023 · 0 mo · San Francisco Bay Area

Dec 2020 – Present · 5 yrs 3 mos

• Awign has built a platform to take up on-the-ground work from businesses and get it fulfilled through a gig workforce - people who have dreams to fulfill or have stomachs to fill or want to learn while making money.

Jun 2020 – Present · 5 yrs 9 mos

• Bolo Indya is an online live streaming & short video platform that allows its users to broadcast daily activities, habits and personalized online services to their followers, in regional languages of the country.

Jan 2020 – Jan 2023 · 3 yrs · San Francisco Bay Area

• Head of Developer Productivity and Quality Initiative at Twitter. Lead for a team of ~200 engineers and contractors - responsible for making Twitter developers more productive through tools, infrastructure, increased automation, and data driven decision insights.
• Helped grow the team by 3X and supported revenue growth by ~50% (from 3.5 - over 5 billion USD)

Dec 2018 – Present · 7 yrs 3 mos

• Focused on early stage angel investing in startups that are improving our world and changing people's lives for the better.

Nov 2018 – Present · 7 yrs 4 mos

• Zvolv is an intelligent process automation platform that drives business process innovation and process excellence with smart applications, in days.

Jan 2017 – Jan 2020 · 3 yrs · Santa Barbara, California Area

• Strategic Leadership and Execution of Engineering efforts for GoToMeeting, GoToWebinar and other products in GoTo UCC Suite (Several million users and $400+ million combined annual revenue) across USA, Germany, and India.
• ♦ Influenced Engineering Best Practices and Productivity and Quality Standards across four Business Units and seven Global sites as Global Quality Community Leader for LogMeIn.
• ♦ Collaborated cross-functionally across customer care, technical operations, sales, user experience, and social media teams to enable organizational alignment and enhance customer experience.
• ♦ Successfully defined and delivered on 3-year Engineering Productivity and Quality Strategy to improve business outcomes and increase customer happiness.
• ♦ Improved Transactional Net Promoter Score (tNPS), a measure of customer happiness for core products by 25% to 100%.

Jan 2014 – Jan 2017 · 3 yrs

• Our flagship products GoToMeeting, GoToWebinar and GoToTraining were facing significant Quality issues. Both our employees and customers were unhappy and retention rates were dropping.
• Key Actions:
• ♦ Increased test automation coverage from 25% to 85% for key services.
• ♦ Shortened release cadence from 12+ weeks to 2 weeks for critical services through improvements in agile processes, and enabling continuous integration.
• ♦ Improved cross-functional collaboration.
• Results:
• ♦ Customer retention rates went up by 10%.
• ♦ Employee engagement went up by 20%.

Jan 2001 – Jan 2014 · 13 yrs

• Due to business priority changes, engineers were moved to other products, leaving GoToMyPC understaffed. I pitched the idea of starting a dedicated offshore team to the CEO and successfully executed business plan upon approval:
• Key Actions:
• ♦ Headed a team of 5 engineers and architects in the US.
• ♦ Built India Development Center from scratch and grew it to 120+ employees within three years.
• Results:
• ♦ Transitioned product ownership from Santa Barbara to Bangalore with minimal disruption.
• ♦ Grew product Net Promoter Score (NPS) from -15 to 60+.
• ♦ Received President's Club MVP Award for Global Leadership.