Feb 2016 – Dec 2019 · 3 yrs 10 mos

• SMM, SEO, SMO, Email Marketing, Conventional Marketing, Content Writing, Business Analyst

Jan 2015 – Mar 2015 · 2 mos · New Delhi Area, India

• Worked with “Innovative Logistics Services Pvt Ltd” as “Hub Supervisor- Operation”, responsible for coordinating entire Operational Procedure.

Jan 2011 – Dec 2014 · 3 yrs 11 mos · New Delhi Area, India

• Worked with “Omdeo Packers and Movers Pvt Ltd”, as “Senior Executive Sales” dealing with processes like: Sales, Operations, Administration, Warehousing, Logistics and direct interaction with the Corporate Clients like Airtel, Aircel, Reliance, Idea, and few other relocation companies, like: “Santa Fe” for managing and creating new customer base.

Jun 2006 – Dec 2010 · 4 yrs 6 mos · Gurgaon, India

• Overall more than 8 years of mixed experience In Network / Technical Support , Testing and Implementation.
• Worked with “CMS Computers Ltd” as a (Senior FMS Engineer) Network Support Engineer involved in various kind of activities and providing technical solutions regarding application Software and hardware to our clients ARC’s (Airtel Relationship Centre) all over India, Projects taken under BTVL. (Bharti Televenture Ltd.) Managing and providing support to entire eastern region assigned to me for BAL (Bharti Airtel Ltd.) project regarding any Software application (and Hardware: assigned to the local CMS engineers) related issues, Coordinating with Circle Coordinators, Engineers, Network Connectivity Vendors and if required, directly to the client for any kind of escalation.

Jul 2005 – May 2006 · 10 mos · New Delhi Area, India

• Worked with VcLabs India Pvt Ltd (Vcustomer). I have to take care of all the Computer troubleshooting inside the call centre, and the user has to raise a ticket. (problem has to be raised inside a software specifically built for that purpose.) and, as a support team member I have to go through the tickets detailed problem and give the solution according to the escalation period mentioned. The second part of the assigned job is to work as a Software Trainee. with Vcustomer’s (New vcLabs India Pvt Ltd, Software Development Wing) Associated in project :
• “Typing Test Software” developed for the new recruits accuracy over typing through a computer keyboard is of prime importance to the process at the Call Centre. Using this software training for typing over a computer keyboard can be imparted using different scenarios like voice to text, text to text for further evaluation of user, user group, to judge the performance.

Jan 2003 – Jun 2005 · 2 yrs 5 mos · New Delhi Area, India

• Worked as a freelancer with few companies as a “Technical writer” providing support through writing “Technical Design Document” of a required topic to be covered during SDLC.

Jan 2002 – Dec 2002 · 11 mos · Patna Area, India

• Developed a web-enabled “On-Line Registration System” for a University with “National Informatics Centre” (NIC) during final year of my MCA completion. The web application designed, is supposed to be implemented at IGNOU.