Kapil Madhan

Operations Associate

Edinburgh, Scotland, United Kingdom12 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Strong background in client services and operations management.
  • Proficient in SQL and troubleshooting for banking applications.
  • Organized and meticulous approach to project management.
Stackforce AI infers this person is a Fintech professional with strong operational and client service skills.

Contact

Skills

Core Skills

Team ManagementClient ServicesTroubleshooting

Other Skills

AnalysisBusiness AnalysisBusiness DevelopmentBusiness StrategyCommon SenseCustomer Relationship Management (CRM)Customer ServiceForeign LanguagesLeadershipLogical ReasoningManagementMicrosoft ExcelMicrosoft OfficeOperations ManagementOracle SQL Developer

About

“About” column on LinkedIn: What is one suggested/expected to write? - Years of experience, skills, achievements, previous job experiences etc. What have I written instead? - How am I as an individual, what do I like/dislike and what is my thought process. If we were to ever speak about a job I would anyway talk about my career journey, experiences, growth etc, but I may not be asked about "How am I as an individual" - So I'm using this forum to put it out there in a few pointers: > I’m not a social media guy, yet I'm very social. I can go to public park and play Football, Frisbee with random strangers and move on when the game is over. I consider LinkedIn a social media platform as well, which explains why I hardly post anything on my wall. > Expanding on the first one... I'm a guy who likes to live and capture moments through my own eyes and not through the lenses of a camera. Till this date I don’t have an Insta account, and I probably would never make one. In fact, I’m a big critic of some of these platforms which are rewiring our societies and making us feel more and more insecure about ourselves. > Although I have to use it extensively in my work, I’m not a fan of diplomacy. I prefer to have candid conversations. > I admire craftmanship in things like ‘a mechanical watch’. That means I’m not a fan of smartwatches. A topic in itself, won’t elaborate it further here. > Like every other Indian, I too like to watch and play cricket. However, unlike most of my compatriots, I admire Test cricket only, and consider T20 nothing but a showbiz. > I’m not a backpacker, but I do like to travel as and when my personal finances allow me to. > When I’m with like-minded individuals, I enjoy having deep talks on scientific ideas, philosophical concepts and thought experiments: Fermi Paradox, Minimalism and Ship of Theseus are few such concepts. I have immense respect for Indian Mythology as well. > What else… Well, I like the metric system and find the other alternatives as illogical. A seemly random point, I know. I think this is a good enough info. about me. If you have read this far, I’m going to end this column with a work-related aspect of mine. it’s LinkedIn after all. >> When it comes to work, I love to keep things clean and simple. I consider myself as an organized and a meticulous individual. Someone who loves to maintain a clean desktop and clean inbox, a well-planned to-do list, and someone who likes to stay on top of his professional projects. Thank you for your interest in knowing about me 😊

Experience

Hsbc

6 roles

Team Manager

Promoted

Mar 2024Present · 2 yrs

Team Lead

Jan 2024Feb 2024 · 1 mo

Small Team ManagementTeam Management

Analyst

Promoted

Mar 2023Feb 2024 · 11 mos

Client ServicesOperations ManagementCustomer Relationship Management (CRM)

Sr. Associate (FX Client Services)

Mar 2023Mar 2023 · 0 mo

Associate (FX Client Services)

Feb 2021Feb 2023 · 2 yrs

Assistant Manager (Back Office Operations)

Sep 2017Jan 2021 · 3 yrs 4 mos

Societe generale global solution centre

L1/L2 Support

Oct 2015Sep 2017 · 1 yr 11 mos · Bengaluru, Karnataka, India

  • The main objectives of this role was to support the referential banking application by performing standard monitoring activities and working on service tickets. Service delivery was primarily provided by doing data research, data extractions, diagnose and troubleshooting of the issues faced by internal stakeholders.
SQLTroubleshooting

Amazon

2 roles

Senior French Catalog Associate

Promoted

Oct 2014Sep 2015 · 11 mos

  • Involved the primary activities of a Catalog Associate plus the activities of a team lead.

French Catalog Associate

May 2013Sep 2014 · 1 yr 4 mos

  • This job mainly comprised of Amazon's Catalog Management and other related activities.
Foreign LanguagesCommon SenseLogical Reasoning

Education

School of Economics, Indore

Master of Business Administration (MBA) — International Business

Jan 2011Jan 2013

International Institute of Professional Studies, DAVV, Indore

Bachelor's degree — Honors

Jan 2009Jan 2011

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