Jul 2020 – Feb 2024 · 3 yrs 7 mos

Jul 2016 – Jun 2020 · 3 yrs 11 mos

• Harmeet is a Assistant Manager in the Bank of America with more than 10 years of experience and a wide knowledge in process definition (specialized in Financial Services). His contributions involved Liasoning end-to-end with constant Management and coordination between the different parties, with special focus on the coordination and negotiation with technical teams on all the phases of a project. Harmeet has always been client orientated with focused on developing an intermediary role between business users and IT/architecture. He also led a team of professionals responsible for accurate and timely delivery of products, quality assurance, product development, and client satisfaction. Harmeet has Independently migrated 4 processes with in Global Wealth Management from Bank of America Jacksonville, FL & Pennington, NJ locations

Mar 2014 – Jun 2016 · 2 yrs 3 mos

Aug 2011 – Feb 2014 · 2 yrs 6 mos

Aug 2009 – Jul 2011 · 1 yr 11 mos

Apr 2008 – Jul 2009 · 1 yr 3 mos

Sep 2007 – Apr 2008 · 7 mos · Gurugram, Haryana, India

• Provide technical support to team members and members of other departments integral to the successful completion of modules.
• Delivered over various complex Analytics dashboards for sales team while converting old reports from legacy Visual Basic and Excel before the deadline and under budget.
• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Works closely with Product owners and Business stakeholders in capturing, defining and solutioning requirements
• Work with Product Management to consider roadmap functionality as part of the design
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Drive performance analysis and optimization efforts
• Lead, Coach and mentor a strong and passionate team of web and mobile Engineers and Designers

Jan 2006 – Apr 2007 · 1 yr 3 mos · Greater Delhi Area

• Troubleshot hardware issues and worked with service providers to facilitate repairs.
• Developed documentation for common processes for both support staff and end-users.
• Maintained records, logs and the lifecycle of work requests.
• Assisted in process refinement to improve customer service and support
• Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.
• Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
• Developed IT strategic vision and drove key departmental objectives.
• Developed application framework that served as the cornerstone for a highly successful thin client web applications strategy