Abdul Kabir Khan

Operations Associate

Hyderabad, Telangana, India8 yrs 5 mos experience

Highly Stable

Key Highlights

Achieved $100 million revenue through process optimization.
Led a high-performing Order Management team.
Recognized with multiple awards for outstanding contributions.

Stackforce AI infers this person is a SaaS Order Management and Project Management expert with strong stakeholder engagement skills.

Contact

Skills

Core Skills

Order ManagementProject ManagementLeadershipCustomer Support

Other Skills

Auditing ExpertiseBusiness ProcessCollections and RenewalsCommunicationContinuous ImprovementCross-functional Team LeadershipCustomer EngagementDigital TransformationLead GenerationLean PrinciplesMicrosoft ExcelMicrosoft Power BINegotiationOperational PerformanceOperations

About

Experienced in Order Management, Stakeholders management, Quality Control, Sales Operations and Project Management, with a strong focus on Deal Assurance and subscription/renewals analysis. At Dell Technologies India Pvt Ltd, I played a pivotal role in analyzing subscription bookings and served as a primary interface for multiple stakeholders, including field delivery, finance, sales and project management. Acknowledged for contributions with accolades and pivotal involvement in significant projects. Instrumental in achieving $100 million revenue by optimizing global COD processes, curbing delays, and preventing duplication.Ready to leverage comprehensive expertise to enhance operational efficiency and stakeholders’ satisfaction.

Experience

Dell technologies

Senior Process Specialist

Nov 2018 – May 2023 · 4 yrs 6 mos · Hyderabad, Telangana, India · On-site

Order Management
Stakeholder Management
Collections and Renewals
Project Management
Quality Management and Auditing Expertise

Order ManagementStakeholder ManagementCollections and RenewalsProject ManagementQuality ManagementAuditing Expertise

Sutherland

Team Lead

Dec 2014 – Nov 2018 · 3 yrs 11 mos · Hyderabad, Telangana, India · On-site

Leadership, Team Building, and Growth: Directed an Order Management team at Dell, deploying comprehensive growth and development plans for all members, thereby improving efficiency, results, and productivity in the Order Management Process.
Customer Engagement, Relations, and Superior Service Delivery: Developed proactive client interactions and service, emphasized a client-first strategy, and expediently resolved service complications to ensure best-in- class customer experience.
Operational Performance, Efficiency, and Management: Increased productivity and balanced individual workload using Lean principles and Continuous Improvement strategies, while demonstrating adeptness in the management of complex GCC Channel accounts.
Technological Adoption, Innovation, and Digital Transformation: Deployed cutting-edge tools like DSA, Oracle, Dellstar, and DOMS, and supported the introduction of a Robotics solution, contributing to business efficacy, innovation, and digital evolution.
Accomplishments, Recognition, and Commendation: Attained various accolades including the Star and Udaan Awards, received endorsement from senior management, and maintained an immaculate, error-free track record throughout a 2.5-year career duration.

LeadershipTeam BuildingCustomer EngagementService DeliveryOperational PerformanceLean Principles+4