Jun 2021 – Jun 2022 · 1 yr

• Instrumental to architect, build and launch $100M+ Direct-To-Customer business by leading Solution Architecture and
• Technical Design for Direct-To-Customer ecosystem by implementation of Salesforce B2C Commerce Cloud on SFRA,
• Salesforce Lightening Order Management, Salesforce Omnichannel Inventory, Snaplogic middleware-based integration with
• 3PL warehouses of GXO and Rhenus across US, Canada, UK, EU and Japan along with Mobile App Integration using OCAPI,
• Payment with Adyen and Braintree, Tax with Vertex, Fraud with Cybersource, SSO with Gigya and bunch of client-side
• integrations
• Built trusted relationship across organizations with business, product, PMO, technical, vendor teams to build consensus and
• alignment for success though organizational alignment and problem solving
• Partnered cross-cloud integrations of Salesforce B2C Commerce Cloud and Salesforce Lightning Order Management with
• Salesforce Omnichannel Inventory, Salesforce Service Cloud, Salesforce Marketing Cloud and Salesforce Interaction Studio

Jun 2020 – May 2021 · 11 mos

• Architected and designed Subscription and Services program for North America, EMEA integrating Zuora into Enterprise
• Oracle ecosystem as well as Salesforce ecosystem with Salesforce B2C Commerce Cloud on SFRA and Salesforce Lightening
• Order Management
• Key influencer on decision to select Order Management platform, 3PL partner, Subscriptions platform, Payments platform,
• Tax partner, Fraud Management Partner, Identity/SSO platform, Extended Warranty platform by supporting RFP
• requirements/scoping and vendor evaluations/scoring
• Developed AS-IS and To-BE Systems Integration Architecture Diagram for End-To-End Direct-To-Consumer eCommerce
• Led Direct-To-Consumer Commerce roadmapping from technical standpoint by scoping for LOE based on business priorities
• Worked in fast paced Agile Sprint setup enabling DevOps and CI/CD processes as well as Architecture function

Jan 2019 – Jun 2020 · 1 yr 5 mos

• Led several end-to-end implementations of Salesforce B2C Commerce Cloud using SFRA each involving 15+ 3rd party integrations, 10+ major backend/frontend customizations, extensive data mapping for product, category, order, inventory, pricebook, store data and operation activities like decision on job schedules, instance management including whitelisting, firewall rules, 2-factor auth setup, credentials management as well as control center and log center setup
• Trusted advisor to several clients who were at different stages of their post-implementation journey by providing multi-year roadmap plan and t-shirt size estimates, technical requirements/design for new 3rd party integrations and customizations, provided solution on technical issues, supported sev1 issues
• Led onsite discovery with 5+ client stakeholders and 10+ internal team members for scoping of new implementations and major programs
• Developed Technical Specification Document (TSD) which was used Technical Leads and Developer to understand technical requirements and design. TSD comprised of Systems Overview Diagrams, Technical Configurations, 3rd party integration and major customization specifications
• Primary authority to provide new project estimations and presenting technical approach options with client
• Executed Performance Assessment (Frontend and Backend) to overcome site/page slowness as well as supported Load Testing working with load test vendor to provide solution for performance issues
• Collaborated with client teams to develop requirements for Security and Compliance like CCPA, GDPR, WCAG/ADA
• Actively worked with Salesforce on Site Readiness Assessment (SRA) Gates and with client on Launch checklist
• Exposed to Multi-Region, Mutli-Site, Multi-Currency, Multi-Locale, Multi-Brand as well as Shared Cart client implementation
• Extensively worked on Salesforce Open Commerce APIs (OCAPI) to integrate with 3rd parties applications like Mobile App, Progressive Web App (PWA)

Nov 2017 – Dec 2018 · 1 yr 1 mo

• LyonsCG was acquired by Capgemini.

Oct 2016 – Nov 2017 · 1 yr 1 mo · Greater Phoenix Area

• Provided Technology Strategic Leadership towards digital Business Architecture, Application Architecture, and Technology Management collaborating with Security, Data, Middleware, Infrastructure and Application Architects for Omni-Channel commerce including eCommerce (both customer facing and supply chain), Mobile, Digital Marketing, In-store services and Store IoT (beacons) platforms
• Recommended future state digital Solution Architecture with options and recommendations on transformation plan from current to future state managing Technical discovery sessions of Business Requirements and process flows ensuring proper level of detail to develop technical requirements/design
• Worked with cross-functional project leadership teams to develop overall implementable architectural design and plan serving as a lead to provide oversight to implementation for digital/eCommerce implementation for Demandware Canada rollout, Giftcard migration, Digital Pharmacy and enhancements to improve Inventory accuracy, Demandware Inventory Quota Violations, CDN migration, Channel Intelligence integration, Cardlytics integration, Customer Analytics, Customer profile email preference implementation, Site Performance improvements
• Developed Critical deficiencies analysis for the overall commerce ecosystem comprising of Salesforce Commerce Cloud (Demandware) platform, Manhattan OMS platform, Genco warehouse systems, Enspire Dropship platform, SAP, Firstdata Payment, PIM, Janrain customer profile, Subscription Order Groove, Middleware (TIBCO, Mulesoft, Informatica) and other 3rd party client/server side integrations.
• Collaboratively maintained IS Applications Health Rating, system of records and Inventory of enterprise services
• Leveraged my deep expertise in Salesforce Commerce Cloud (Demandware) to collaborate with development team for redesign architecture of single-page checkout, redesign of Home Page, PLP, CLP
• Collaborated with leadership teams to develop digital roadmap

May 2014 – Sep 2016 · 2 yrs 4 mos · Dallas-Fort Worth Metroplex

• Responsible to lead Solution Architecture and overall design for mapping business requirements to systems/technical requirements for digital platforms supporting Omni Channel eCommerce and Marketing (Desktop, Tablet, Mobile-web,Mobile-app)
• Served as SME (go-to person) for enterprise digital application landscape comprising of Demandware platform, GP Shopper platform, GSI commerce platform, legacy applications as well as 20+ third party integrations in a cloud based web architecture
• Trusted advisor to support 5-year roadmap building exercise for prioritization working with business and IT
• Delivered Solution Architecture/Design documentation working with business, peer architects, 3rd party vendors and internal applications teams
• Ensured enterprise architecture diagrams and data flows stay current for eCommerce (US and Canada for Desktop) as well as mCommerce (Mobile-app, Mobile-web, Tablet).
• Led Digital Architecture Governance by establishing enterprise standards and procedures
• Regularly checked the health of existing internal and external 3rd party platforms to come up with improvement area by being up-to-date with latest trends
• Reviewed Business Requirements and process flows ensuring proper level of detail to develop technical design
• Developed/Reviewed Demandware technical design specs (pipelines, pipelets, Dwscripts, Responsive design and Service framework)
• Developed Solution/Vendor selection methodology and performed build vs. buy analysis (with technical proof of concept) for vendor selection process (RFP) for new online classes platform and mobile middlware platform

May 2013 – May 2014 · 1 yr · Charlotte Metro

• Client: Bank of America
• Manage agile delivery of three key IBM-managed portfolios for eCommerce Borneo platform for Consumer Banking Technology and Operations department. Responsible to deliver 20+ projects simultaneously managing team consisting of UI developers, CMS developers, SI architects and Application developers.
• For the 1st portfolio, managed development and enhancements of bank’s in-house developed eCommerce platform products/tools comprising of Experience Management Tool (XMAN), Rendering engine (XEngine) and Core CMS (HP Teamsite) as well as 20+ online/mobile projects under customer experience program umbrella for bankofamerica.com with quarterly integrated releases;
• For the 2nd portfolio, managed development of new adapter component to simplify the complex Application-Middleware Web Service integration via a Common Domain/Service Integration Model following Information Framework/Model-driven SOA Middleware strategies (Maven-plugin, JAXB web services subs and spring configurations); this team enables high-volume (10sMM txns/day) mission-critical eCommerce applications; this portfolio also had included the product catalog team
• For 3rd portfolio, delivered initiative-based projects for authenticated and unauthenticated pages partnering closely with lines of businesses and backend delivery teams across the enterprise to develop delivery strategies and deploy powerful user experiences for online Sales and Marketing
• Instrumental towards Bank of America achieving #1 for the first time among the seven largest US banks for their checking sales experience
• Partnered with bank’s technology executives to provide thought leadership around business-centric user features as well technology-centric new framework, technologies, methodologies (like Responsive Design)

Sep 2009 – May 2013 · 3 yrs 8 mos

• Technical management of eCommerce strategic programs across Banking, Telecommunications industry domains in diverse geographies of the US, Germany and India.

Sep 2005 – Aug 2009 · 3 yrs 11 mos

• Developed Functional Specs (working closely with business owners) to map organizational business process for PeopleSoft product modules (billing, costing, resource management and contracts) and performed functional and integration testing
• Strategized and tactically developed the project plan which was a step-by-step integrated plan with exact activities sequences, dependencies, timelines, ownership, resource names, and setup instructions to deliver a fully operational system
• Handled a complex Cut Over of the Implementation which had over 20 interfaces to in-house applications and integration with other PeopleSoft modules like Human Capital Management and Financial Management Systems
• Assessed System Readiness and Users Readiness prior to Go Live
• Comprehended core processes for Resource Management, Project Costing, Expenses and Billing within Cognizant organization
• Awarded Certificate of Appreciation for Global Implementation by customer

Feb 2004 – Aug 2005 · 1 yr 6 mos

• Developed company’s business in West Coast region of North America by providing business analysis and solutioning support

Jun 2000 – Dec 2001 · 1 yr 6 mos · Pune Area, India

• Worked with Business Analyst and Technical Lead to analyze functional requirement to propose solution. Developed UI components using JavaScript and JSP; built the Low Level Design.