Sunmit Grover

Operations Associate

India13 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in managing IT service delivery for global enterprises.
  • Proven track record in cloud migrations and process automation.
  • Strong stakeholder engagement and relationship management skills.
Stackforce AI infers this person is a leader in IT Service Delivery with a focus on cloud and backup solutions.

Contact

Skills

Core Skills

Service Delivery ManagementStakeholder ManagementBackup SolutionsService Delivery

Other Skills

Analytical SkillsBackup & Recovery SystemsBackup & RestoreBackup administrationBackup and storage technologiesBackup tools managementBusiness AnalysisBusiness ContinuityBusiness Relationship ManagementCC++Change ManagementCommunicationContinuous Process ImprovementCore Java

About

Leading IT Service Delivery with Clarity, Consistency, and Impact In my tenure of managing IT operations for large global enterprises, one lesson stands out — the best technology leadership isn’t about tools or trends, it’s about building trust and delivering outcomes that last. I’ve led cross-functional teams through cloud migrations, process automation, and high-stakes incidents, always with the same approach: ► Understand the business need ► Build a clear path forward ► Deliver with reliability Alongside Service Delivery, I engage with stakeholders on the strategic levers that keep partnerships strong — aligning delivery commitments with business objectives, shaping proposals that address evolving needs, and ensuring operational decisions are backed by sustainable commercial models. My work sits at the intersection of technology, business strategy, and customer experience. Whether it’s reshaping a delivery model or steering a team through unexpected challenges, I aim to create solutions that stand the test of time. I’m always open to connecting with leaders and teams who want IT to be more than “keeping the lights on” — who see it as a driver of resilience, growth, and innovation.

Experience

Stefanini north america and apac

Service Delivery Manager

Aug 2018Present · 7 yrs 7 mos · Noida, Uttar Pradesh, India

  • Handling service delivery for multiple technical towers for both BAU & adhoc operations. Engaged in Customer relationship management, engaging with pre-sales and various multiple stakeholders.
Global Cross-Functional Team LeadershipGlobal Service ManagementService Delivery ManagementCustomer relationship managementStakeholder engagementStakeholder Management

Ibm india private limited

Senior Operations Professional

Sep 2015Jul 2018 · 2 yrs 10 mos

  • Actively lead backup and storage technical platform and teams. Experienced with working on multiple backup and storage technologies and verticals.
Backup and storage technologiesTechnical platform managementBackup SolutionsService Delivery

Hcl technologies (infrastructure services division)

Senior Analyst

Oct 2012Jul 2015 · 2 yrs 9 mos

  • Worked as a Backup administrator enveloping backup tools such as NetBackup and Symantec System Recovery.
Backup administrationBackup tools managementBackup SolutionsService Delivery

Education

Manipal University Jaipur

Master of Business Administration - MBA

Jan 2022Jan 2024

Maharshi Dayanand University

Bachelor of Technology - BTech

Jan 2008Jan 2012

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