Ashish Sharma

Product Manager

Gurugram, Haryana, India14 yrs experience

Highly Stable

Key Highlights

Expert in supporting Cisco VoIP infrastructure.
Proficient in troubleshooting complex telecommunications incidents.
Experienced in managing large-scale call center technologies.

Stackforce AI infers this person is a Telecommunications Specialist with expertise in VoIP and call center technologies.

Contact

ashish-sha@hcl.com LinkedIn

Skills

Core Skills

TelecommunicationsCisco VoipTechnical Support

Other Skills

Avaya IP TelephonyCall Center technologiesCall RoutingCall handlerCalling search spaceCisco Call ManagerCisco IP Telephony DesignCisco Systems ProductsCisco phoneCisco unityDevice poolGatewaysGenesysGeo LocationHunting

About

Supporting Voice infrastructure of United Health Group based on Cisco & Genesys technologies as a Telecommunication Analyst. Supporting 2 Lacs+ ports with 10 Clusters of Cisco, Avaya, and Genesys IPT & IPCC. Working on servers like CUCM, CUCMIP (Jabber), CUC and WebEx. Working on Avaya & Genesys Call Center technologies using ASA, SMGR, CMS, GA & GAX. Working in troubleshooting profile on Priority 3, 4, 5 incidents and Service Requests using Service Now tool

Experience

Hcltech

Sr Cisco Specialist

May 2023 – Present · 2 yrs 10 mos · India · Remote

Cisco VoIPTelecommunicationsCall Center technologiesService Now

Unitedhealth group

Telecommunications Analyst

Jan 2016 – Apr 2023 · 7 yrs 3 mos · Gurugram, Haryana, India

I am working as a Telecommunications Analyst at optum. where I support cisco voip to our internal users

Cisco VoIPTelecommunications

Bank of america

L1 Technical Support

Jul 2013 – Dec 2016 · 3 yrs 5 mos · Gurgaon, India

Give Technical Support more than 20000 user in india and Across India as well.
Work On PSM ( Production Stability management ) For user for unscheduled outages for any technical issue

Technical SupportProduction Stability Management