Azil Ahammed P P

DevOps Engineer

Bengaluru, Karnataka, India5 yrs 10 mos experience

Key Highlights

Expert in Cisco IP Telephony and Genesys contact center solutions.
Proven track record in operational support for Cisco Voice components.
Skilled in troubleshooting and configuration of complex telephony systems.

Stackforce AI infers this person is a Telecommunications Infrastructure Specialist with expertise in IP Telephony and Contact Center Solutions.

Contact

Skills

Core Skills

Cisco Ip TelephonyGenesysOperational SupportCisco Unified Communications ManagerIp Telephony

Other Skills

Analytical SkillsBlissCCNACall Center DevelopmentCall Control ProtocolsCall RoutingCisco Application Centric Infrastructure (ACI)Cisco NetworkingCisco Unified Communications Manager (CUCM)Cisco VoIPClient Interfacing SkillsCommunicationConfigurationCritical ThinkingCustomer-Focused Service

About

Experience in Cisco IP Telephony and Genesys contact center. Extensive experience in operational support of Cisco Voice components.

Experience

Deloitte

Network Engineer

Jul 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

Movate

Senior Network Engineer

Aug 2022 – Dec 2023 · 1 yr 4 mos · Tamil Nadu, India · On-site

 Taking Daily Checklist and Performing the Health Check of All the UC Applications.
 Configuration Of Desk Phone and Cisco IP Communicator Soft Phones.
 Troubleshooting Issues Regarding Desk Phones and Softphones.
 24/7 Operational Support & Managing the Corporate IPT Setup Globally.
 Working With Vendors for Resolving the Ongoing Issues.
 Troubleshooting All Type Of CUCM, UNITY And Gateways Issues.
 Adding/Deleting/Modifying Users, IP Phones, User Device Profile, Soft Phone Profiles, Voice Mail Profiles
(Cisco Unity Connections)
 Configuring the Phones Using the Bulk Administration Tool.
 Configuring Extension Mobility, Call Forwarding and Speed Dial to the Users.
 Genesys PureCloud administration
 Genesys PureCloud Architecture, IVR, WebRTC, Genesys developer Tool
 flow and call routing configuration.
 Configuring And Troubleshooting Call Managers Calling Search Space, Route Pattern, Hunt Pilot.
 Maintaining Voicemail Users.
 Worked On Tickets Which Meet SLA Requirements.

Cisco IP TelephonyGenesys PureCloudCisco Unified Communications Manager (CUCM)Operational SupportTroubleshootingConfiguration+2

Coforge

Network Support Engineer

Sep 2019 – Jul 2022 · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

 Administrating IPT Users and Troubleshooting IP Telephony Problems in Mega Cluster Environment.
 Configuration Of Various Features in Cisco Unified Communications Manager
 Usage Of Troubleshooting Tools Like DNA, CDR And Gateway Utilization Report.
 Configuration Of Device Pool, Location, Region, MRGL, CUCM Group, Call Admission Control.
 Configuration of Device Mobility, Extension Mobility.
 Configuring and Troubleshooting of Voice Interfaces Like FXS, FXO, ISDN T1/E1 PRI Using MGCP And
H323.
 Understanding of Various Call Control Protocols like H323, SIP And SCCP.
 Configuration of Various Voice Gateways.
 SRST (Survivable Remote Site Telephony).
 Agent Creation In UCCE.
 Experience With Integration of Cisco Unity Connection (CUC).
 Cisco Unified Border Element (CUBE).
 Translation Pattern, Transformation Mask.
 Configuration of Extension Mobility. Configuration of Media Resources