Rashi Chawla — Chief Operating Officer

Skilled the relationship management coupled with the expertise in high-level client management, Operational Excellence, administrative activities including complex calendar management • 12+ years of relevant experience in Operational Excellence /Executive Assistant roles /Human Resources/Talent Acquisition/Recruitments and support operations • Operational Excellence: Spearheaded process improvement initiatives across cross-functional teams, resulting in a 20–30% increase in productivity and cost efficiency. • SLA Management: Successfully managed and monitored Service Level Agreements (SLAs) for internal teams and global clients, consistently achieving 98%+ compliance across all service metrics. Implemented real-time tracking systems and root cause analysis to address SLA breaches proactively. • RFP (Request for Proposal) Management: Led end-to-end RFP processes for multimillion-dollar projects, including drafting technical and commercial responses, coordinating with stakeholders, and negotiating terms. Achieved a 35% success rate in competitive bidding cycles by aligning proposals with client-specific goals • HR Process: Plan and successfully deliver annual HR processes related to Performance Management, Talent Review Planning, Merit Salary increase and Progression, ensuring the needs of the Corporate HR are met in a timely and efficient manner • Anticipate and plan for future talent capability needs by analyzing and interpreting workforce information, reviewing results of Employee Perception Survey, and discuss top of mind issues and concerns with Account leadership teams and Directors of the organization • Interpret and advice to business leaders to enhance people capability and ensure adherence to Corporate HR policies, programs and standards • Drive employee engagement charter in a structured and effective manner to motivate and create positive work environment • Skilled the relationship management coupled with the expertise in high-level administrative activities including handling top & confidential files / correspondences/ calendar management • Overall, an enterprising leader with skills in leading personnel towards accomplishment of common goals

Stackforce AI infers this person is a seasoned HR and Operations leader with expertise in process improvement and talent management.

Location: Pune, Maharashtra, India

Experience: 18 yrs 4 mos