Nov 2024 – Aug 2025 · 9 mos · Bengaluru, Karnataka, India

Jul 2022 – Nov 2024 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• Directed a team of 40+ Engineers to ensure seamless merchant integrations, resulting to a decrease in mean time to integrate by 28%
• Spearheaded the development of Integration chatbot that resulted in 40% reduction in service volume of integration queries, in emerging market segment
• Managed the cross-functional collaboration between the engineering, product, and sales teams, leading to a 15% improvement in product-market fit and a 15% increase in developer experience NPS
• Developed and implemented a comprehensive onboarding program for new engineers, reducing ramp-up time by 30% and increasing team productivity
• Delivered projects across org focused themes of Service Volume Reduction, Developer and customer experience, Team efficiency and Customer Delight

May 2021 – Jul 2022 · 1 yr 2 mos · Bangalore Urban, Karnataka, India

• Supervised 8–10 Technical Account Managers, providing support and guidance on increasing customer retention by 10%.
• Prioritized critical issue resolution for diverse accounts as a Technical Account Manager, reducing customer churn across Enterprise segment by 5%.
• Oversaw team performance by monitoring metrics and refining KPIs and processes, resulting in 8% better delivery of KPIs compared to previous years.

May 2014 – May 2021 · 7 yrs · Bengaluru Area, India

• Worked on automating VMware Products (vSphere, VADP, VRO, NSX-T, etc.) by adding more modules to Java SDK, hence improving API coverage by 20%.
• Automated deployment of VMware product stack using Python and PowerCLI scripts, reducing the deployment time by 60%.
• Redesigned application code for VMware public APIs and SDKs based on client use cases, catering to around 200 Enterprise clients across the globe in all timezones.

May 2013 – Sep 2013 · 4 mos · Bengaluru Area, India

• Enhanced module functionalities of managed communications services, using Java and Spring Framework, in 10% less time than documented.
• Implemented client-driven enhancements and delivered 0 bug code across 3 sprints.

Nov 2010 – Nov 2012 · 2 yrs · Bengaluru Area, India

• Developed different functionalities in various modules using Java, JDBC, JSP and Javascript.
• Developed code for various projects using Struts framework.
• Bug fixing and fixing issues of different severity from all modules of the project.