May 2022 – Apr 2023 · 11 mos · Dubai, United Arab Emirates · On-site

• Identify and pursue new business opportunities by prospecting, networking, and conducting market research to expand Porter's customer base.
• Develop and maintain strong relationships with existing and potential customers, ensuring excellent customer service and satisfaction.
• Collaborate with cross-functional teams, such as marketing, product development, and operations, to ensure alignment and consistency of messaging and brand image.
• Keep up-to-date with industry trends, competitive activities, and market conditions to adjust sales strategies and tactics as needed.
• Manage the entire sales cycle from lead generation to closing, including preparing proposals, negotiating contracts, and providing post-sales support.
• Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions in the CRM system.
• Participate in sales meetings, training programs, and performance reviews to continuously improve sales skills and knowledge.
• Support the development and implementation of marketing initiatives, such as events, campaigns, and collateral materials, to generate leads and increase brand awareness.
• Monitor and analyze sales performance metrics, such as revenue and customer acquisition cost, to identify areas for improvement and optimization.
• Maintain a high level of professionalism, ethics, and integrity in all interactions with customers, colleagues, and stakeholders.

Mar 2021 – Apr 2022 · 1 yr 1 mo · Dubai, United Arab Emirates · On-site

• Achieve and exceed sales targets for Etisalat products and services, including mobile, broadband, fixed-line, and value-added services.
• Identify and pursue new business opportunities by prospecting, networking, and conducting market research to expand Etisalat's customer base.
• Develop and maintain strong relationships with existing and potential customers, ensuring excellent customer service and satisfaction.
• Collaborate with cross-functional teams, such as marketing, customer service, and technical support, to ensure alignment and consistency of messaging and brand image.
• Keep up-to-date with industry trends, competitive activities, and market conditions to adjust sales strategies and tactics as needed.
• Manage the entire sales cycle from lead generation to closing, including preparing proposals, negotiating contracts, and providing post-sales support.
• Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions in the CRM system.
• Participate in sales meetings, training programs, and performance reviews to continuously improve sales skills and knowledge.
• Maintain a high level of professionalism, ethics, and integrity in all interactions with customers, colleagues, and stakeholders.
• Contribute to a positive and collaborative team culture by sharing best practices, offering support and assistance to colleagues, and providing constructive feedback.

Dec 2019 – Dec 2020 · 1 yr · Mumbai, Maharashtra, India · On-site

• Build and maintain strong relationships with existing merchants, ensuring excellent customer service and satisfaction.
• Identify and pursue opportunities to expand Mswipe's merchant base, using market research, networking, and referral programs.
• Develop a deep understanding of merchants' business needs and pain points, and provide tailored solutions to meet their payment processing requirements.
• Act as a primary point of contact for merchants, providing product information, technical support, and issue resolution.
• Collaborate with cross-functional teams, such as sales, marketing, and customer service, to ensure alignment and consistency of messaging and brand image.
• Keep up-to-date with industry trends, competitive activities, and market conditions to adjust sales strategies and tactics as needed.
• Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions in the CRM system.
• Participate in sales meetings, training programs, and performance reviews to continuously improve sales skills and knowledge.
• Monitor and analyze merchant performance metrics, such as transaction volume and customer feedback, to identify opportunities for improvement and upsell.
• Maintain a high level of professionalism, ethics, and integrity in all interactions with customers, colleagues, and stakeholders.

Nov 2016 – Nov 2019 · 3 yrs · Mumbai, Maharashtra, India · Hybrid

• To plan, organize, and execute successful events that meet or exceed client expectations, while delivering exceptional customer service and ensuring a memorable experience for all attendees.
• To utilize my skills and expertise in event management to create customized event solutions for clients, ensuring that their goals and objectives are met while staying within budget and meeting deadlines.
• To work collaboratively with clients, vendors, and team members to develop and execute high-quality events that reflect the client's brand and values, while providing a seamless and enjoyable experience for all attendees.
• To leverage my experience in event planning, budgeting, and logistics to develop innovative and engaging events that attract and retain attendees, while meeting the client's marketing and business objectives.
• To continually improve my skills and knowledge in event management by staying up-to-date with industry trends and best practices, and by seeking out new and exciting opportunities to create successful events.