Sahil Jaiswal — Customer Success Manager
Why am I into Customer Success? There's a particular high about being at the forefront of a business. I work on the first layer that brings cash to my company. I get to experience first hand what my customers truly want and are willing to pay for. I understand their problems from a 360 degree POV. Then, I get to champion my products and services in my customer base. I get the opportunity to make their lives easier and touch not only their businesses in a positive way, but also get to know the person who is behind these million dollar conversations. The art of making my customers and (hence) my company successful speaks to me much more than any other corporate vocation. ___________________ • At Nutanix, I will be working with NBFCs to help them manage their data, app and cloud through our one stop shop. ___________________ • Previously at Signzy, I have worked with NBFCs, Fintech and banks for KYC and onboarding of their customers. Handled ~2.5M ARR worth customers with 94% retention rate. • At TrainerGoesOnline, I was a CSM for 15 fitness trainers helping them generate $1.5 MN from US, UK, Canada, Dubai, India, Italy and Spain through social media pre-sales (inbounds and outbounds) in < 12 months. Brought in INR 1.44+ CR revenue through a team of 28 that I built from scratch for the startup. ___________________ Now, I got a life outside of this jazz. I identify as a writer and a raconteur. I have been working on a 3-part novel since 2018 and have an existential-level curiosity with the art of acting. Lived and worked in 3 countries and 12+ cities. I thrive in details and in chaos, and use both of them to create me own world.
Stackforce AI infers this person is a Customer Success Manager with expertise in Fintech and SaaS industries.
Location: Bengaluru, Karnataka, India
Experience: 5 yrs 4 mos
Skills
- Customer Success Management
- Business Development
- Client Success Management
- Sales Management
- Training Management
Career Highlights
- Achieved 94% customer retention rate at Signzy.
- Generated $1.5M+ revenue for TrainerGoesOnline in under a year.
- Led a team of 28 to drive significant revenue growth.
Work Experience
Nutanix
Customer Success Representative (1 yr 8 mos)
Signzy
Customer Success Manager (1 yr 7 mos)
TrainerGoesOnline
Client Success Lead (10 mos)
Business Developer (3 mos)
JAIPURIA HEALTH CARE PRODUCTS PRIVATE LIMITED
Engineering Consultant (2 mos)
I Cube Nanotec India (P) Ltd
Process Engineer - Technology Development (3 mos)
Asian Oilfield Services Limited
Process Engineer (9 mos)
Michigan Technological University
Research Intern (2 mos)
Education
Masters of Science at University of Southern California
Bachelor's of Technology at National Institute of Technology Warangal
