Mar 2024 – Present · 2 yrs

• Leading AI across blink
• Led platform services across multiple business domains, mentoring a team of eight engineers.
• Designed and implemented a scalable cross-entity search platform, significantly improving search efficiency and accessibility. This Tier 1 service now supports 10+ products and services.
• Enhanced catalog data, making Blink an industry leader in medications, allergies, and conditions search while strengthening DUR (Drug Utilization Review) reporting for easier pharmacist review.
• Developed a real-time streaming framework, now widely adopted across Blink Health for high-throughput data processing.
• Led AI adoption, establishing best practices, defining guidelines, and integrating OpenAI API.
• Ops & Compliance Initiatives
• Implemented a data audit tool to ensure HIPAA compliance.
• Built a code coverage pipeline and reporting framework, improving code quality visibility.
• Developed a cost monitoring system to track and optimize infrastructure spending.
• Created dynamic dashboards for service monitoring, enhancing operational transparency.
• Integrated PagerDuty, Slack, and Jira, improving incident tracking, issue reporting, and response workflows.

Mar 2022 – Mar 2024 · 2 yrs

• Led the Service Desk project, streamlining inbound and outbound interactions with automated workflows, reducing monthly tooling costs from $70-$90K to just under $3.5K.
• Led PSSV and LivePerson integration efforts, automating chat workflows to enhance user experience and reduce agent involvement for basic queries related to orders and medications.
• Optimized databases, achieving a 35% CPU load reduction, improving query performance by 5-10x, and cutting infrastructure costs by $20K+ per month.
• Implemented measures to minimize Sev1/Sev2 incidents by ensuring proactive monitoring, threat modeling, robust data flow design, and alerting mechanisms.
• Migrated patient services from a monolith to a microservices architecture, establishing a single source of truth and enhancing system scalability.
• Implemented automated disaster recovery for high availability and resilience, reducing RTO & RPO to <2 hours. Successfully executed the first disaster recovery initiative, conducting multiple GameDay simulations in staging.
• Automated Workday integration, saving 6 HR hours per week and ensuring daily updates.
• Enhanced Databricks access automation, reducing manual effort and enforcing fine-grained security controls.
• Optimized ETL pipelines on Databricks, improving performance and ensuring fine-grained access control for data security.