Deepika Tiwari

Recruiter

India3 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven ability to enhance client satisfaction.
Skilled in HR functions and customer support.
Adept at multitasking and communication.

Stackforce AI infers this person is a Human Resources and Customer Service professional with a focus on employee engagement and operational efficiency.

Contact

Skills

Core Skills

Human Resources (hr)Employee EngagementCustomer ServiceCustomer Support

Other Skills

Attendance ManagementCommunicationCustomer SatisfactionCustomer Service OperationsHR OperationsHR StrategyHandling GrievancesHirectInhouse RecruitmentKnitLeadershipMercer | Mettl Talent AssessmentsMicrosoft ExcelMicrosoft OfficeMicrosoft Teams

About

Dynamic professional with 2.8 years of diverse experience, including 1 year in Customer Support and 1.8 years as an HR Executive. Proven ability to deliver exceptional customer service, resolve queries efficiently, and enhance client satisfaction. Skilled in HR functions such as recruitment, employee engagement, and administrative support. Adept at multitasking, communication, and fostering positive workplace relationships. Committed to contributing effectively to organizational goals through a blend of interpersonal and operational expertise.

Experience

Risah careers

2 roles

Senior Human Resources

Promoted

Aug 2024 – Present · 1 yr 7 mos · On-site

Working as a Senior Human Resources in Risah Careers

Human Resources Executive

Oct 2023 – Present · 2 yrs 5 mos · On-site

Building strong relationship between the company and the employees and creating enthusiasm to give productive results. Using strong attention to lookout for company inefficiencies and to provide enhance training session to increase growth of the team. Dedicated to plan and create a skilled and responsible team members.
Roles and Responsibilties:
Employees life cycle management
Team members enagement activities
Performance management & HR Policies and procedures
Implementing Employees performance plans
HR operations
Attendance Management
handling Grievances
Inhouse Recruitment
"I'm not telling you it is going to be easy - I am telling you it is going to be worth it".

Employee EngagementPerformance ManagementHR OperationsAttendance ManagementHandling GrievancesInhouse Recruitment+1

Maxicus

Customer Service Executive

Jun 2022 – Oct 2023 · 1 yr 4 mos · Amritsar, Punjab, India

In Customer Service Executive, where I have handled customer queries effiecietly and provides resolutions on their problems at a real time or in the given time peroid.
Basic Roles and assigned tasks:
Managing incoming calls and customer service inquiries
Identifying and assessing customer needs to achieve satisfaction
Resolved queries and delivered qulaity result.
Working as a team.
Listening to customer first and then handled their queries.
Building healthy relationship between the organization and the customers.
Empathic