Jun 2023 – Sep 2025 · 2 yrs 3 mos · Navi Mumbai, Maharashtra, India · Remote

• 🚀 Performance Monitoring & Reliability Engineering :
• Monitor high-traffic, business-critical banking systems (HDFC) in a 24x7 environment. Use tools like ELK Stack, Grafana, InfluxDB, and Graylog to proactively detect and resolve infrastructure issues. Quick responder to alerts via PagerDuty, ensuring uninterrupted services.
• 🛠️ Incident Management & Escalation Handling :
• Lead real-time troubleshooting of infrastructure and system issues. Act as a first line of defence and escalation point for junior engineers. Collaborate with DevOps and Cloud teams to prevent recurring incidents and drive long-term stability.
• 🤝 Cross-Team Collaboration :
• Work closely with QA, Dev, and DevOps teams to enable smooth deployments and updates. Establish transparent communication practices and act as a key liaison between NOC/SRE and engineering to boost operational efficiency.
• 🚢 Software Deployment & CI/CD :
• Manage and execute deployments, patches, and major releases. Maintain CI/CD pipelines using Jenkins and other DevOps tools to streamline automation and reduce human error.
• 🧱 System Resilience & Downtime Reduction :
• Design strategies to minimize downtime and maximize resilience. Conduct RCA to resolve recurring issues and improve early failure detection for better system reliability.
• 📢 Communication & Documentation :
• Maintain structured communication during incidents, ensuring timely updates—document resolutions, SOPs, and troubleshooting steps for team-wide knowledge sharing.
• 🧠 Technical Expertise & Continuous Learning :
• Skilled in troubleshooting Linux-based environments and managing infrastructure across AWS and GCP. Continuously explore automation tools like Python, Git, Ansible, Terraform, Kubernetes (K8s), and GKE, and mentor junior engineers to elevate team capabilities and performance.

Jul 2022 – Jan 2023 · 6 mos · Bengaluru, Karnataka, India · On-site

• During my internship, I built a strong foundation in Cloud, Containerization, and DevOps practices through hands-on experience and continuous learning.
• ✅ AWS Certified (Edureka)– Gained a solid understanding of core AWS services and cloud architecture best practices.
• 🐳 Docker & Kubernetes – Learned the fundamentals of containerization and orchestration. Gained exposure to deploying, scaling, and managing apps in containerized environments.
• 👥 Shadowed Senior Engineers – Observed real-time troubleshooting, incident handling, and infrastructure monitoring in live environments.
• 📈 Monitoring & Observability – Used tools like CloudWatch, ELK stack, and monitoring dashboards to track system health and learn about alerting workflows.
• 🔄 CI/CD Exposure – Explored Jenkins pipelines and automation strategies used in production deployments.
• 🛠️ Hands-on Tasks – Supported minor deployments, log analysis, and contributed to documentation efforts.
• 📚 Continuous Learning – Strengthened skills in Linux, Networking, Git, Scripting, Cloud platforms, and DevOps tools through daily mentorship and practical exposure.
• This internship gave me a practical, well-rounded introduction to Cloud Operations, Container Management, and modern DevOps workflows—fueling my passion for infrastructure engineering.