Sep 2017 – Nov 2017 · 2 mos

Jan 2017 – Aug 2017 · 7 mos

• Heading Engineering Services (Front End(Buyer) & Seller Platform) & NOC team
• Managing entire technical operations of Snapdeal Front End and Seller platform components.
• Key operations supported by us are Seller Listing, Pricing Management, and Seller onboarding, Catalog upload, Order management etc.
• 24*7 monitoring all critical alerts and taking preventive actions to avoid any kind of business impact.
• Supporting Migration of components from public cloud (AWS) to Snapdeal in-house hybrid cloud.
• Handling incidents, problem records and service requests as part of Incident Management & Problem Management Lifecycle for IT Infrastructure Library
• Running incident review call for the Project with different teams to evolve the ways to reduce incidents
• Publishing reports like Weekly Progress Reports, P0 Root Cause Analysis reports for incidents handled by engineering services team.
• Running Service Improvement plan for the Project to identify the ways to provide better service to System Users with maximized uptime of the applications
• Monitoring Tools used are Icinga, Nagios, AppNeta, New Relic, EFK etc.

Jul 2015 – Dec 2016 · 1 yr 5 mos

Dec 2012 – Jun 2015 · 2 yrs 6 mos · Gurgoan

• · Leading Web application Support team, which includes Incident, Problem, Release and Change Management.
• · Driving monitoring initiative to close all gaps in application monitoring which include performing significant maintenance on existing monitors and adding new monitors.
• · Setup end user monitoring by developing sophisticated scripts in Vugen.
• · Setup Infrastructure monitoring utilizing SiteScope synthetic, UNIX, Windows, database, and JMX monitors.
• · Setup Diagnostic profiles for java applications to monitor the key application counters.
• · Developed dashboards in BSM that can easily pinpoint the source of the issue for the support resources.
• · Conducted Performance tuning activities for all tiers of an application to meet the service level agreements.
• · Lead multiple triage efforts for diagnosing performance issues related to JVM memory leaks and capacity issues.
• · Migrated HP BAC 8 to HP BSM 9, which involves setting up a new BSM9 Platform, migrating the business process monitoring, scripts, integrating SiteScope, HP Diagnostics, and SAAS BAC Anywhere.

Jul 2011 – Nov 2012 · 1 yr 4 mos

• Project Management, Customer management and interfacing.
• Setup quality processes and tracking.
• Arrange Review of Project documents.
• Monitor the progress of the Support delivery.
• Plan for Operational support, Produce plans and allocate resources for the operational support.
• Ensure checklists, procedures and guidelines for support and maintenance activities are defined and implemented in the project.
• Manage Risk.
• Monitor Project Progress and metrics.
• Ensure backups of local and application data.
• Ensure all team members are trained in required skills.
• Managing risk, issue and escalations.
• Ensure the high service availability of Business critical Applications
• Ensure the Root cause analysis of Major service affecting incidents and plan to prevent them in future
• Analyse ASG performance against the Service Principle targets and raise corrective actions or performance improvement plans where targets are not being met
• Review & analyse Capacity Reports to identify trends or anomalies that may affect current or future component performance and then take pro-active action to ensure service is maintained
• Infrastructure Mangement Services like acquiring new H/W ,S/w and SAN etc.

Jan 2006 – Jun 2011 · 5 yrs 5 mos

• Providing technical Support to Onshore as well as offshore Taskforce extended deliveries users and the support team (ASG).
• Handling Delivery Deployment on Live and Test environment.
• Team co-ordination, Allocation of work to team members
• Technical & application guidance to team.
• Generate monthly and weekly metrics report
• Identify the configuration items as mentioned in the configuration management plan
• Preparation of project status reports
• Customer Interaction for issue resolution
• Schedule and monitor the tasks assigned to the team
• Escalate issues if required
• Handling weblogic and Linux issues within platform as Weblogic and Linux Admin