Dec 2023 – Jun 2024 · 6 mos · Pune, Maharashtra, India

• Experienced and result-driven Store Manager at Blinkit with a strong background in managing fast-paced hyperlocal delivery operations. Successfully led a team of associates, ensuring smooth store operations, inventory accuracy, and high customer satisfaction. Adept at problem-solving, team coordination, and optimizing store performance metrics. Focused on efficiency, compliance, and continuous improvement to meet operational goals and service standards.
• 💼 Key Responsibilities:
• Planned and managed in-house team rosters to ensure optimal shift coverage
• Conducted daily audits for inventory, safety, and operational compliance
• Monitored store KPIs and executed improvement initiatives to enhance productivity
• Resolved associate-related operational issues, fostering a positive work environment
• Ensured high levels of customer satisfaction by maintaining service excellence
• Oversaw Putaway and RSTO processes for seamless inventory management
• Reduced stock discrepancies by maintaining accurate inward and outward tracking
• Coordinated with last-mile delivery teams to ensure timely order dispatch
• Conducted daily stand-up meetings and training sessions for staff skill development
• Ensured compliance with safety, hygiene, and SOPs inside the store
• Managed cash handling, billing, and reconciliation processes during shifts
• Worked with cross-functional teams to streamline store and delivery operations

Aug 2022 – Nov 2023 · 1 yr 3 mos · Pune, Maharashtra, India · On-site

• As Manager - Operations, I led end-to-end logistics and supply chain functions, ensuring smooth execution of daily operations across multiple locations. My responsibilities included team leadership, process optimization, vendor management, and client coordination to meet service-level agreements (SLAs). I played a key role in enhancing operational efficiency, reducing turnaround time, and implementing cost-effective logistics strategies.
• Successfully managed operations for high-volume clients across sectors.
• Streamlined warehouse and transportation processes, improving delivery timelines.
• Implemented performance tracking systems that increased team productivity.
• Collaborated cross-functionally to ensure client satisfaction and service excellence.

Jan 2019 – Aug 2022 · 3 yrs 7 mos · Pune, Maharashtra, India · On-site

• Handled end-to-end operational responsibilities including client onboarding, daily monitoring of logistics activities, vendor coordination, and billing processes. Ensured smooth execution of supply chain operations and maintained service quality through proactive issue resolution and process optimization.
• Key Responsibilities:
• Onboarded new clients and ensured seamless integration with operational workflows
• Monitored daily logistics operations to meet SLAs
• Managed third-party vendors to maintain service efficiency and compliance
• Oversaw accurate and timely billing, ensuring transparency and client satisfaction

Mar 2017 – Jun 2019 · 2 yrs 3 mos · Pune, Maharashtra, India · On-site

• Led last-mile delivery operations with a focus on station performance, associate management, and peak performance planning. Ensured seamless day-to-day operations, trained delivery associates, and resolved on-ground challenges to maintain high customer satisfaction and operational excellence.
• Key Responsibilities & Achievements:
• Monitored station KPIs and implemented improvements to boost overall performance
• Conducted onboarding and regular training sessions for associates to maintain quality and compliance
• Successfully managed Diwali Peak 2015, handling 15,000+ shipments in a single day with 95% delivery success rate
• Created efficient rosters to optimize manpower utilization and shift coverage
• Successfully launched 2 AMZL stations and 1 SP stations with full operational readiness

May 2013 – Mar 2017 · 3 yrs 10 mos · Pune, Maharashtra, India · On-site

• Managed last-mile delivery operations with a strong focus on associate management, customer satisfaction, and operational efficiency. Ensured smooth day-to-day functioning of the delivery station through planning, coordination, and real-time issue resolution.
• Key Responsibilities & Achievements:
• Created and maintained daily associate rosters to ensure adequate manpower
• Conducted regular briefings to align delivery associates with goals and safety protocols
• Resolved day-to-day operational issues faced by associates, including delivery challenges
• Focused on customer satisfaction by minimizing delivery delays and ensuring accuracy
• Managed daily route planning for optimized coverage and efficiency
• Monitored station performance and implemented improvements to achieve KPIs
• Handled daily cash reconciliation and ensured accurate reporting
• Resolved salary, fuel, and reimbursement-related issues for delivery associates
• Supported during peak operations, including festive seasons, achieving high service levels
• Ensured compliance with company SOPs, safety measures, and local regulations
• Coordinated with multiple internal teams (HR, Finance, Transport) for smooth operations
• Maintained documentation for audits, attendance, and delivery metrics
• Trained new associates on delivery systems, processes, and customer handling