Shah Zeeshan Hasan

Operations Associate

Delhi, India9 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Over 11 years of experience in IT support.
Fluent in Portuguese, Spanish, and English.
Recognized for outstanding SLA adherence and team mentoring.

Stackforce AI infers this person is a multilingual Technical Support Specialist with extensive experience in SaaS and IT service operations.

Contact

zeshnh01@gmail.com LinkedIn

Skills

Core Skills

Technical SupportService OperationsRisk Management

Other Skills

Active DirectoryBackup & Recovery SystemsBackup SolutionsCareer ManagementCloud ComputingCollaboration ToolsCompTIAComputer HardwareComputer Hardware TroubleshootingComputer NetworkingCybersecurityData CenterData Storage TechnologiesDisaster RecoveryDocument Management

About

Multilingual Technical Support & Service Operations Specialist | Portuguese & Spanish Expert | 11+ yrs in MNCs (IBM, Adobe, Amazon) Results-oriented professional with over 11 years of experience in IT support, SLA-driven operations, and international client communication. Fluent in Portuguese, Spanish, and English, I specialize in handling escalations, mentoring teams, and delivering seamless service operations across telecom, SaaS, and enterprise IT environments. • Proven history in support & delivery roles at global firms like IBM, Amazon, Adobe, and Sakon • Hands-on expertise with Salesforce, ServiceNow, SQL, JSON, Excel, Power BI • Adept in multilingual support, documentation, and stakeholder communication • Experience managing permanent and fixed-term project roles Open to opportunities in IT support, service delivery, team lead roles, or language specialist positions Open to permanent and long-term contract opportunities in IT/ITES or BPO sectors. Let’s connect if you’re looking for a tech-savvy, language-proficient support leader with global experience.

Experience

Sakon

Senior Associate

Nov 2023 – Present · 2 yrs 4 mos

Manage telecom management and mobility-related escalations across client accounts.
Point of contact for process-level queries and SLA tracking.
Mentor new hires on tools and SOPs; contribute to process documentation.
Collaborate with global teams to streamline service delivery.
Recognized as 'Star of the Quarter' in March 2025 and June 2024 for outstanding SLA adherence
and team mentoring.

telecom managementSLA trackingmentoringprocess documentationTechnical SupportService Operations

Eightfold

Technical Support Engineer

Jan 2023 – Oct 2023 · 9 mos · Noida, Uttar Pradesh, India · Remote

Resolved application issues and L1/L2 support tickets using SQL and JSON.
Assisted in ticket triaging and RCA documentation.
Reviewed support workflows and contributed to internal knowledge base.

SQLJSONticket triagingRCA documentationTechnical Support

Arcserve

Support Engineer

Jul 2021 – Jan 2023 · 1 yr 6 mos

Delivered support for backup and disaster recovery systems (Windows, VMware, Hyper-V).
Worked with backend engineers to ensure ticket lifecycle completion and SLA adherence.
Monitored and maintained issue resolution metrics.

backup systemsdisaster recoveryissue resolution metricsTechnical Support

Adobe

Functional Consultant

Nov 2019 – Jul 2021 · 1 yr 8 mos · Noida, Uttar Pradesh, India · On-site

Managed technical and non-technical support across Adobe platforms.
Translated documents, content and guidelines into Spanish and Portuguese.
Drafted SOPs, delivered trainings, and published operational reports.
Provided live product walkthroughs for resellers and partners.
Received 'Shout Out of the Quarter' award in September 2020 for exceptional collaboration and
stakeholder communication.

technical supportSOPstrainingstakeholder communicationTechnical SupportService Operations