Sheenum Arora — Operations Associate
Accomplished professional with a strong background in project management, vendor management, banking and customer care. Currently serving the TPRM & Compliance Ops team at Novo, where I specialise in vendor management and partner bank relationships while actively contributing to project coordination and execution. Previously, I held a senior role at American Express, resolving customer disputes and providing exceptional customer care across consumer segments. I have a strong background in developing project strategies, managing stakeholders, and ensuring projects are completed on time and within budget. My expertise includes process improvement, risk management, and data analysis, enabling me to make informed decisions and drive project success. In addition to my professional experience, I bring an empathetic approach to my work. I believe in the power of emotional intelligence and forging genuine connections with others. I'm known for my witty outlook on life and my ability to bring a personal touch to every interaction. Let's connect and explore opportunities to collaborate. Whether you need assistance with vendor management, or simply want to share a laugh, I'm here to bring a touch of personality and professionalism to the table.
Stackforce AI infers this person is a skilled professional in Fintech with a focus on vendor management and compliance.
Location: Gurugram, Haryana, India
Experience: 7 yrs 3 mos
Skills
- Vendor Management
- Project Management
- Customer Service
- Problem Solving
Career Highlights
- Expert in vendor management and compliance operations.
- Proven track record in customer dispute resolution.
- Strong background in project management and risk assessment.
Work Experience
Novo
Senior Analyst - TPRM & Compliance Ops (3 yrs 10 mos)
Banking Operations (9 mos)
American Express
Fraud and Disputes Specialist (2 yrs 8 mos)
Barclays UK
Personal Banker (3 mos)
Innodata India Private Limited
Senior Associate (6 mos)
Education
Bachelor of Biotechnology Honors- B.Sc (H) at Amity University Rajasthan, Jaipur