Sheenum Arora

Operations Associate

Gurugram, Haryana, India7 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in vendor management and compliance operations.
  • Proven track record in customer dispute resolution.
  • Strong background in project management and risk assessment.
Stackforce AI infers this person is a skilled professional in Fintech with a focus on vendor management and compliance.

Contact

Skills

Core Skills

Vendor ManagementProject ManagementCustomer ServiceProblem Solving

Other Skills

Coaching & MentoringCommunicationComplianceCustomer CareCustomer ExperienceCustomer Relationship Management (CRM)Customer Service ManagementCustomer Service OperationsCustomer Service TrainingDispute ResolutionDue DiligenceLeadership DevelopmentLegal OperationsProject CoordinationRisk Assessment

About

Accomplished professional with a strong background in project management, vendor management, banking and customer care. Currently serving the TPRM & Compliance Ops team at Novo, where I specialise in vendor management and partner bank relationships while actively contributing to project coordination and execution. Previously, I held a senior role at American Express, resolving customer disputes and providing exceptional customer care across consumer segments. I have a strong background in developing project strategies, managing stakeholders, and ensuring projects are completed on time and within budget. My expertise includes process improvement, risk management, and data analysis, enabling me to make informed decisions and drive project success. In addition to my professional experience, I bring an empathetic approach to my work. I believe in the power of emotional intelligence and forging genuine connections with others. I'm known for my witty outlook on life and my ability to bring a personal touch to every interaction. Let's connect and explore opportunities to collaborate. Whether you need assistance with vendor management, or simply want to share a laugh, I'm here to bring a touch of personality and professionalism to the table.

Experience

Novo

2 roles

Senior Analyst - TPRM & Compliance Ops

Promoted

May 2022Present · 3 yrs 10 mos · Gurugram, Haryana, India

  • My day focuses on cultivating strong vendor relationships, monitoring performance metrics, and mitigating risks. Committed to ensuring vendor compliance with security, privacy, and quality standards.
Vendor ManagementRisk ManagementProject CoordinationComplianceProject Management

Banking Operations

May 2022Feb 2023 · 9 mos · Gurugram, Haryana, India

American express

Fraud and Disputes Specialist

Sep 2019May 2022 · 2 yrs 8 mos · Gurugram, Haryana, India

Customer CareDispute ResolutionCommunicationCustomer ServiceProblem Solving

Barclays uk

Personal Banker

Jul 2018Oct 2018 · 3 mos · Noida, Uttar Pradesh, India

Innodata india private limited

Senior Associate

Jan 2018Jul 2018 · 6 mos · Noida, Uttar Pradesh, India

Education

Amity University Rajasthan, Jaipur

Bachelor of Biotechnology Honors- B.Sc (H) — Biotechnology

Jan 2015Jan 2018

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