Mirza Baig

Business Development Executive

Delhi, India10 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Successfully launched multiple transportation programs.
Managed fleets with high utilization rates.
Led teams to achieve operational excellence.

Stackforce AI infers this person is a Transportation Operations Manager with expertise in fleet management and business development.

Contact

Skills

Core Skills

Operations ManagementProject ManagementFleet ManagementBusiness Development

Other Skills

Business PlanningBusiness StrategyClient acquisitionCustomer service operationsFraud detectionLogistic coordinationMarket analysisOperational efficiency improvementP&L ownershipPerformance trackingService and maintenance managementSupply chain managementTeam managementTraining

Experience

Zoomcar

2 roles

Senior Manager Business Operations

Promoted

Nov 2024 – Present · 1 yr 4 mos

Current Role Update:
Currently working with Zoomcar, based in Delhi, overseeing operations across 2 cities: Delhi and Guwahati.
I am leading the "Zoom Assured Program" project, which I initiated and successfully launched in both cities. Under this program, I have managed a fleet of 300+ vehicles with an impressive 85%+ utilisation rate.
My responsibilities span across the end -to-end operations, including:
Acquisition and onboarding
Retention strategies
Service and maintenance management
Operation efficiency improvement
Lease & rental management
P&L ownership and performance tracking
This experience has allowed me to drive operational excellence while scaling the program from scratch.

Project ManagementOperations ManagementService and maintenance managementP&L ownershipPerformance tracking

Operations

Nov 2021 – Apr 2025 · 3 yrs 5 mos

Launched and executed the ZOOMCAR Amigo program in Eastern India & on-boarded 3048+ cars within few months.
Key skills
Operation management
Logistic coordinator
Fleet management
Supply chain management
Team management
Leading a team of 4 TLs, 4 Monitors, 27 Fleet Executive.
In-charge of the entire fleet operation of the Kolkata, Bhubaneswar, Guwahati and Siliguri cities.
Managing the fleet of 3048+ cars to ensure a strong supply chain which meets the customer demands.
Manage the entire ground team (TLs & execs) to drive Amigo supply growth in the cities.
Worked closely with Dealers, Service Centres, OEMs and insurance companies to ensure the quality of supply
Achieved 90% availability and 85% utilisation of the fleet. One of the highest numbers for any tier-II city in India.
Work closely with central/regional operations and support teams and use these resources to streamline the city performance.
Ensure all necessary metrics are driven in the best possible way & suggest improvements continuously.
Responsible for hiring and managing blue collared employees for running operations.
Work closely with ground support teams in ensuring that bookings are served with utmost quality. Ensuring the car delivered to the customer is as per the standards laid down by the SOP.
Provides professional and helpful support for all teams while ensuring zero loss in quality.
Investigates unusual or unsatisfactory bookings to determine root cause and preventive action.
Work closely with other teams to bring in faster resolution to issues related to quality.

Operations managementLogistic coordinationFleet managementSupply chain managementTeam managementOperations Management+1

Odcar and odbus

Project Manager

Aug 2019 – Nov 2021 · 2 yrs 3 mos · Bhubaneswar, Orissa, India

Launched and executed the ODCAR and ODBUS in Odisha.
Leading a team of 2 BDM, 2 Operation Mngr., 3 CRM.
Collaborated with the product development team to develop new service offerings modules (both
website and mobile app) based on detailed and documented insights of the market & customer needs.
Conceptualised & implemented go-to-market strategies such as competition mapping, market analysis,
customer feedback examining.
Proactively managing profit centre operations with a view to achieve business (sales volume & market
share) objectives & ensure top line & bottom-line profitability.
Administering customer service operations for rendering and achieving quality services by resolving
customer complaints on performance bottlenecks.
Monitoring & mentoring the performance of team members and developing forecasts, financial
objectives & business plans to improve market share of the product.

Project managementMarket analysisCustomer service operationsProject ManagementBusiness Development

Odcar

Business Development Manager

Feb 2018 – Aug 2019 · 1 yr 6 mos · Bhubaneswar, Orissa, India

Launched ODCAR and established the operations in Bhubaneswar, Cuttack & Puri within time frame of
just 3 months.
Spearheaded the business development team to launch the initial service offering of the brand.
Handled the B2B service offerings of the company and led the acquisition of B2B clients such as AMRI Hospitals, SUM Hospitals, SVF Entertainment, JSW, etc.

Business developmentClient acquisitionBusiness Development

Uber

Operation consultant

Jul 2015 – Feb 2018 · 2 yrs 7 mos · Bhubaneswar, Orissa, India

Responsible for managing overall operations for Bhubaneswar locations.
First line of contact for the cab partners and drivers. Evaluating & onboarding the cab partners/drivers and imparting training to them on day-to-day operations.
Trained driver-partner on issue regarding payment, Technology and quality to increase and maintain the supply.
Managed in-person communications (1-1 & 1 - many) to analyse the driver's performance and report to the management.
Detected, analysed and took action against fraud to ensure the quality of the service meet customer exceptions.
Key responsibilities in launching Uberauto in Bhubaneswar
Coordinated and oversaw new site builds, office moves, and small office improvements. Ensuring optimum utilisation of office space. Preparing and execution of seating plan of office.

Operations managementTrainingFraud detectionOperations Management