Jul 2021 – Aug 2022 · 1 yr 1 mo

• Compensation:
• Formulating an effective Total Rewards Strategy for the organization.
• Managing market competitiveness and pay standards through salary benchmarking exercise year on year.
• Participation in different Compensation Surveys to gather enough data to possess market understanding.
• Creating engagement by the way of creating short- & long-term variable pay schemes.
• Long-Term Variable Pay Policy: Assessing organizational needs to provide right distribution of ESOP, Performance Shares, RSU’s & Cash Awards).
• Managing flexible compensation structure and related tasks such as NPS, Company car lease plan & Meal Voucher Plan.
• Miscellaneous:
• Creating budgets for the complete HR space, starting from compensation & wage costs, variable costs, benefits cost of different types of employees, also budgeting the HR G&A.
• Working on the annual merit increase process for India, Bangladesh & Sri Lanka.
• Monthly Dashboards on compensation analytics to reflect trend on headcount & wage cost.
• Benefits & Wellness:
• Completely owing the employee insurances portfolio for the organization comprising Group Mediclaim, Accidental, Term life and EDLI policy.
• Conducting employee physical & mental wellbeing initiatives such as awareness activities, yoga, zumba sessions and breathing exercises (Pranayama).
• Study existing practices on benefits and propose best practices in line with the industry.

Jun 2018 – Jun 2021 · 3 yrs

Feb 2015 – Jul 2018 · 3 yrs 5 mos · Gurgaon, India

• Researched and analyzed employee compensation programs, including but not limited to salary administration, job evaluation, annual merit programs and salary range adjustments.
• Analyzing market data and develops market composites to recommend.
• Developed employee and manager communications and training materials related to compensation programs.
• Implementation of HRIS & Compensation benchmarking tools & software and updating them time to time.
• Developing Variable Pay Plans, Retention Bonus schemes as per business requirement.
• Provided consultation to Business Heads and stakeholders on the compensation related aspects like progression, wage rationalization, merit process etc.
• Study the benchmarking reports and recommend enhancements or changes in the existing benefits structure and controlling costs.

Sep 2013 – Feb 2015 · 1 yr 5 mos · Gurgaon, India

• Talent Planning & Management – Actively participated in Talent planning exercise with senior leadership to facilitate end to end IJP process of program’s internal promotions.
• Employee Satisfaction & Engagement – Involved in organizing Rewards & Recognition program and always been a touch point for all employee issues/escalations/ grievances in employee life cycle. Proactively gauge pulse on the floor by meeting employees one on one basis & focus groups.
• New Hire Engagement - Conducted employee orientation sessions and close follow up with all employees on absenteeism or satisfaction. Maintaining trackers for the same.
• Retention Management – Maintained Early Warning System and continuously identified high risk attritions in association with the business owners to control attrition. Uverse Voice production attrition dipped down to 105.7% YTD from a 138.5% in 2013 and Uverse Tier 1 Chat has managed to achieve attrition targets for most of the months in 2014(have been below 8%).
• Compliance/control – Ensuring ample awareness around ethical/unethical issues in the program. Involving with Corporate Security team to investigate the loop holes and later filling in the gaps in partnership with operations.
• Performance/Discipline Management – Facilitate CAP to ensure that employee can improve on performance or behavior in a structured manner. Taking hard decisions on terminations and executing the same in partnership with operations.
• Driving Operational Excellence – Responsible for driving Operational excellence by managing data resources & analytics for ex: Contribution to attrition dashboard & other analysis.
• Back Ground Verification - Administer the employee verification process, involving the concerned team on any changes or problems.
• HR Communication – Ensuring all HR related communication/announcements are reaching employees at all levels. Supporting by providing clarifications on all HR related policies & procedures.

Aug 2011 – Sep 2013 · 2 yrs 1 mo · Gurgaon, India

• Worked on
• Performance Management
• Talent Planning & Management
• Employee Satisfaction & Engagement
• Compensation & Benefits
• Training and Development
• Organization Development Interventions & Change Management
• Retention Management
• Internal Compliance/control
• Policy Administration/Discipline Management
• Driving Operational Excellence

Feb 2009 – Aug 2011 · 2 yrs 6 mos · Gurgaon

• Setting up Employee Communications for Delhi site- Okhla and Gurgaon
• Assist and manage execution of events/activities conducted in the Organization.
• Coordinating with locations PAN India to understand & take care of their requirements when organizing various events/activities.
• Assist in content development for office newsletters and internal memos. Contribution towards the in-house magazine ‘Slice Of Life’. Liaison with departments and processes for contributions and content for Internal Communication.
• Track effectiveness of Communication channels through a dipstick Survey. Collate data from the Survey and present analysis to the head of the department PAN India.
• Identifying causes for dissatisfaction among employees & taking steps to overcome the same.
• Attending meetings with operations and designing or streamlining systems & processes to ensure smooth functioning of daily operations.
• Comprehensive branding for new locations including setting up the entire Employee Communication process, interacting with the employees’ and taking corrective action to resolve the issues etc…
• Vendor interaction & dealings for various activities.

Nov 2007 – Apr 2008 · 5 mos · Gurgaon, India

• This was a check on fraud statment programme and I really enjoyed helping customers with appropiate resolutions.