Anuj Sachdeva

VP of Engineering

Gurgaon, Haryana, India19 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 20 years of diverse IT experience across multiple industries.
  • Expert in strategic IT planning and program management.
  • Proven track record in managing large-scale transformation projects.
Stackforce AI infers this person is a seasoned IT Service Management and Consulting expert with a focus on B2B solutions.

Contact

Skills

Other Skills

BPOBudgetsBusiness Process ImprovementBusiness Process Outsourcing (BPO)Business StrategyClient Engagement and RelationshipCompetitive AnalysisConsultingData CenterFlexPLMGlobal DeliveryGovernanceIT OperationsIT OutsourcingIT Service Management

About

2 Decades of diverse experience in IT Service Management and Consulting spread over 9 Industry Verticals – Technology & Fashion, Government & Defence, Aviation, Telecom, Banking, Manufacturing, Automobile, BPO, Software. Strong experience in execution and manageability of Large (Green Field & Transformation) projects and programs in the field of Infrastructure & Application Services, Contact Center Technology (CCT), Enterprise Asset Management (e-MMS), Cloud based ERP/SAP application. Versatile experience in handling BAU Support projects. Experience in Digitizing the platform and working for e-Commerce, Buying Houses, Brands, Retail, Sourcing Companies. Experience catering to the area of Program Management, Project Executions, Service Delivery, Product Development, Governance, Client Engagement and Change Management. Specialties: Specialist in Strategic IT Planning & Management, Program Management & Recoveries, People Management, Customer Management, Sales Lifecycle (Pre Sales, Hunting, Contracting, Farming), Governance (Contract, Compliance & SLA Mgt), Process Improvements, Service Assurance and Cost of Delivery, Certified Auditor, Company Valuations.

Experience

Royal datamatics pvt. ltd

3 roles

Vice President (Head – Commercial Operations and Strategic Projects)

Oct 2024Present · 1 yr 5 mos

  • Responsible for setting up Commercial & Operations Organization
  • Customer Engagement - Retention and Farming
  • Focussing on Financial Health (Invoicing and Collections)
  • Setting up rhythm to manage Marquee accounts
  • Heading Strategic Accounts – Client Relationship, Delivery, Development

Vice President (Head - Delivery and Product Development)

Promoted

Apr 2020Dec 2024 · 4 yrs 8 mos

  • Responsible for expansion of Delivery Organization (domestic and global)
  • Heading Pre-Sales function for Corporates (Sourcing/Brand/Retail/e-Commerce/Buying House)
  • Heading Product Development:
  • Product Flagship www.bluekaktus.com - Azure/AWS/Google Cloud based, Artificial Intelligence, Machine learning, Robotics-RPA, Mobile App, Chat box
  • Product Catalogue - Enhancement and Recreation
  • Customer Engagement - Retention, Farming & New business
  • Setting up rhythm to grab & execute Marquee deals
  • Helping build Company Valuation

General Manager (Head - Delivery Organization)

Dec 2017Mar 2020 · 2 yrs 3 mos

  • Responsible for setting up Delivery Organization (domestic and international):
  • Setting up Delivery offices in Bangalore and Bangladesh
  • Setting up new teams (Campus Recruitments - IIIT/DTU/NSIT/NIFT, On-boarding and Training)
  • Pre-Sales function for Corporates (Sourcing/Brand/Retail)
  • Customer Engagement - Retention and Farming
  • Establishing Organizational Structure, Defining Processes and Frameworks
  • Setting up rhythm to grab & execute Marquee deals

Wipro limited

3 roles

Head - Delivery Excellence and Account Delivery, Govt. and Defence - India & Middle East

Jan 2015Nov 2017 · 2 yrs 10 mos

  • Responsible for heading Delivery Excellence function (Governance and PMO) for Government and Defence Vertical (180 Accounts, 1,250 Employees, INR 1,500Cr Annual Business). Also headed Account Delivery for few projects.
  • Key Player in Organization Vertical Restructuring to ONE WIPRO.
  • Headed Risk Mgt and Contract Digitisation Portfolio.
  • Key Projects executed:-
  • 1) Central Govt: CCTNS Central, Excise, Cargo Custom, GST.
  • 2) State Govt: NRC Assam, CCTNS Pune, Tamil Nadu Treasury.
  • 3) Defence: Airforce (e-MMS), Army (Canteen Stores Department, Oracle), Navy (SAP).

Head PMO & Governance, Defence Vertical - India

Sep 2012Dec 2014 · 2 yrs 3 mos

  • Responsible for heading PMO & Governance for Indian Air Force - Mission Critical e-MMS project (150 Employees, INR 900Cr TOS Deal).
  • Key Player in setting up Governance, Risk & Contract Mgt Practise across Wipro Infotech.
  • Electronically monitor and automate the management of Indian Airforce fleet.
  • Help IAF quickly mobilise its fleet in case of a war-like situation.

Head PMO & Governance, Bharti group of companies

Sep 2011Sep 2012 · 1 yr

  • Responsible for managing the Program Management, Service Delivery and Governance of Bharti group of companies (Airtel - India & Srilanka, Indus Towers, Fieldfresh, Beetel). Managed 09 Projects, 250 Employees, INR 100Cr ACV)
  • Key Project managed:-
  • 1) Airtel India - Contact Center 121 (Inbound-Avaya/Nortel & Outbound-Genesys), Customer Call Center (Wipro BPO)
  • 2) Airtel Srilanka - Contact Center
  • 3) Indus Tower - Oracle ERP, Complete Infrastructure Mgt, Total Outsourcing Deal
  • 4) Fieldfresh and Beetel - Total Outsourcing Deal (SAP & Infra)

Tcs e-serve international ltd.

Manager Technology

Nov 2006Oct 2008 · 1 yr 11 mos · Mumbai, Maharashtra, India

  • Manager Technology, Data Center Operations for Citibank UK Maestro business.
  • Key Project parameters:-
  • 1) Service Mgt portfolio
  • 2) Complete shift from UK to India for services
  • 3) Implemented ITIL framework
  • 4) Successfully run Continuity of Business
  • 5) Managed Data Centres across globe

Theikos (now astadia)

Operations Manager - APAC

Feb 2005Nov 2005 · 9 mos · Gurugram, Haryana, India

  • Responsible for setting up India BPO practice, Application Project Mgt, Overall India operations, US Client Engagement & Company Financials.

Hewlett packard enterprise

Operations Manager - IT

Jan 2003Jan 2006 · 3 yrs · Gurugram, Haryana, India

  • Infrastructure and Data Center Management for Domestic Customers - IBM Daksh, Aricent Software and Maruti Suzuki.
  • Key Player in setting up IBM Daksh-444 building, Maruti Manesar plant for end to end IT Infrastructure & Application setup-control-monitoring.

Samtech infonet ltd

Resident Engineer - IT

May 2002Oct 2003 · 1 yr 5 mos · Noida, Uttar Pradesh, India

Education

Indian Institute of Management, Calcutta

Executive Programme in Leadership and Management

Aug 2021Aug 2022

Maharshi Dayanand University

Master of Science (Computer Science) — Computer Science

Jan 2001Jan 2003

Sardar Vallabh Bhai Patel University

M.Tech — Information Technology

ITIL Ver3.0

ITIL Ver3.0

Jan 2007Jan 2007

IBM e-Business

eBusiness Applications/Software and Networking — Software and Networking

Jan 2000Jan 2001

Maharshi Dayanand University

Advanced Post Graduate Dimploma — Computer Application

Jan 2001Jan 2002

Alagappa University, Alagappa Nagar, Karaikudi

Masters of Finance and Control — Finance

Stackforce found 100+ more professionals with BPO & Budgets

Explore similar profiles based on matching skills and experience