Jan 2023 – Jan 2024 · 1 yr · Vadodara, Gujarat, India · On-site

Sep 2022 – Jan 2023 · 4 mos

Apr 2022 – Jul 2022 · 3 mos · Vadodara, Gujarat, India

• Sourcing candidates for FAANG, company famous to make the next big thing and an American multinational bank.

Jan 2021 – Aug 2021 · 7 mos

Dec 2020 – Aug 2021 · 8 mos

• Taking time off to manage health and wellbeing 🙏 doing pro bono consultancy for in-house HNI clients🙏

Mar 2020 – Aug 2020 · 5 mos · Vadodara, Gujarat, India

Feb 2018 – Aug 2019 · 1 yr 6 mos · Chandigarh Area, India

• Empowering the startup ecosystem globally.
• Lead generation for Global SaaS and system.
• Understanding and resolving business use cases within industry globally.

Jul 2016 – Sep 2017 · 1 yr 2 mos · Ghana

• Managing corporate and trader segment for marketing of construction iron and steel material.
• New lead generation and onboarding new customers.
• Reconciliation and recovery of NPA’s.
• Segment wise customer allocation to branches and executives.
• Credit risk management and customer relationship.
• Represented our organisation in 2 major events at Accra International Convention centre, Accra, Ghana.
• Good knowledge and excellent cordial relationships with traders and contractors of Accra and Northern Ghana region.

Dec 2015 – Jul 2016 · 7 mos

• Gold loan business set up within 7 major locations of Gujarat.
• Recruitment, onboarding and traning of 14 sales and operations staff across Gujarat.
• Consistantly over achieved sales and cross sales target with operational excellence and customer care.
• Feedback and alignment of central call centre staff located in Pune.

Aug 2014 – Jan 2016 · 1 yr 5 mos

• End to end credit and operational activities within the city limits of Valsad and Vapi for Bajaj Finserv Ltd (consumer durable loans and personal loans)

Aug 2014 – Dec 2015 · 1 yr 4 mos

• Spearheading responsibility for managing the credit and operations within four locations in South Gujarat.
• Products handled are Consumer loan, Personal Loan, Housing loan and cash loans.
• Handling a team of 28 sales executives (dotted line reporting).
• Managing day to day administrative activities within the branch.
• Ensuring that quality and operational standards like (TAT, etc) are met we before deadline.
• Vendor management.
• Ensuring that field verification and third party verification for loan products are done with utmost care.
• Coordinating with various departments during high volumes and operational issues (IT, Central Ops, Call centre, etc)
• Managing administrative functions while ensuring optimum and effective utilisation of funds.

Dec 2013 – May 2014 · 5 mos · Greater Vadodara Area

• Acquisition Relationship Manager NRI banking and personal banking for one of the leading bank. Manage customer service, sales and operatonal aspects.
• Specialist for portfolio management, insurance, forex, forex investments.

May 2013 – Dec 2013 · 7 mos · Greater Vadodara Area

• Managing a team of quality control executives, auditing bankruptcy cases on regular basis.
• Preparing quality reports
• Target setting
• Implementation of quality program to achieve operational excellence and quality improvement
• Training the new joiners which includes introduction to bankruptcy, various chapters of bankruptcy, process specific knowledge transfer, system based training, etc.
• Regularly conducting floor activities to improve the teams understanding on latest process updates, market updates and emphasizing on importance of quality control and quality assurance in the BPO industry.
• Non process related knowledge transfer on various topics related to ITES/BPO industry to help the associate develop overall.

Aug 2012 – May 2013 · 9 mos · Greater Vadodara Area

• Inbound Sales for Fortune 500 companies

Jun 2011 – Aug 2012 · 1 yr 2 mos

• Preparing multiple MI’s and Executive Summary Reports for the Senior Management.
• This includes Operational Efficiency Report, Operational Loss Report, Monthly P/L statements, Updating Minutes of the Meeting, Chargeback Reports, New Hires (internal / external), Attrition (Internal / External), Span of Control Reports, Staff Incentive and Budget, etc.
• Also as an administrator I did manage the logistic arrangements for all the Senior Managers which includes Diary managements, Travel arrangements, Managing end to end arrangements for Business Visitors to the Site / Dept. Arranging monthly performance meetings between the Site Lead and his direct line reports,
• End to End arrangement for any department events (Management offsite, monthly rewards / Annual / Semi annual parties, events, etc) within a stipulated budget.
• Also effectively manage any adhoc requests and prepare reports / matrix from internal or external customers.
• Directly reporting to the Head of Payments CoE (Hyd)

Jun 2010 – May 2011 · 11 mos

• Currently work as an Executive for Global Liquidity Solutions -a global liquidity management proposition offered by HSBC for Global Banking & Markets and top CMB clients. Working for the Centre of Excellence (Based out of Hyderabad) for the Liquidity Solutions, User Acceptance Testing / Production Verification Testing within Global Liquidity Engine Operations and providing support to various Host customer service and ensuring effective delivery of Liquidity Management products.

Mar 2006 – Jun 2010 · 4 yrs 3 mos

• Coordination of the Operational Risk Management for HSBC Global Resourcing sites in India, Sri Lanka, Malaysia, Philippines and China.
• Managing risk mitigation tools for HSBC Global Resourcing sites in India , Sri Lanka , Malaysia , Philippines, China, UK , Latin America.
• One of the active members of the UAT team for testing of a domino based risk mitigation tool
• Handle logistic/administrative arrangements for the department which includes managing diary of the Vice President and Head of Department, end to end travel arrangements, arranging meeting packs, etc.
• Site Governance
• HSBC Investment Services (Stock broking Services) (Jan 2008 - Dec 2008)
• Managing Demat and ISA accounts for UK customers.
• HSBC US LIFE Insurance and Annuities (March 2006 - Dec 2008)
• Data entry and Quality checks for LIFE Insurance and Annuity products in HSBC.

Jan 2004 – Jan 2005 · 1 yr

• Worked for Reliance Infocomm Ltd as an executive for Finance dept. Responsible for various data alocation to collection agency and dealing with corporate clients for billing related issues.

Sep 2002 – Dec 2003 · 1 yr 3 mos

• Was responsible for sales of various investment products like Mutual Funds and Fixed returns products. Major clints included corporate investors and HNI's.