R

Ravi Chauhan

Program Manager

Gurgaon, Haryana, India14 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in managing BFSI application rollouts.
  • Strong background in technical support and customer relationship management.
  • Experience as a Subject Matter Expert in service and product domains.
Stackforce AI infers this person is a Fintech professional with strong project management and technical support expertise.

Contact

Skills

Core Skills

Project ManagementPeople ManagementTechnical SupportBusiness Analysis

Other Skills

Analytical SkillsBacklog ManagementBusiness Process Outsourcing (BPO)Business RequirementsCommunicationConfluenceCustomer LoyaltyCustomer Relationship Management (CRM)Data AnalysisEstablishing PrioritiesIT OperationsInformation TechnologyIntegrationJiraJira Service Desk

About

Inquisitive and passionate, having several years of experience in tech support, application rollout and adoption for BFSI application. Managing the process and people for the entire process as per the clients needs and their requirements to meet the timelines and best of industry end user tech support. Currently associated with Decimal Technologies Ltd as Manager Interal Ops. Having good knowledge in banking operations, customer support, internal operations, and Management. I have worked as a SME in both the service and product side which has improved my skills in managing business and customer relationships while also learning how to work with all the other departments.

Experience

Decimal technologies

5 roles

Senior Program Manager

Promoted

Jul 2023Present · 2 yrs 8 mos

People ManagementRisk AssessmentMicrosoft OutlookSoftware Project ManagementProject Management Office (PMO)Project Management+8

Manager Internal Ops

Apr 2021Nov 2023 · 2 yrs 7 mos

Microsoft PowerPointInformation TechnologyWorkforce ManagementTechnical SupportMicrosoft OfficeIT Operations+31

Portfolio Manager Delivery and PMO

Promoted

Dec 2011Nov 2023 · 11 yrs 11 mos

Backlog ManagementBusiness RequirementsUser StoriesCommunicationTest EstimationEstablishing Priorities+2

Asst Manager

Dec 2011Feb 2022 · 10 yrs 2 mos

Business RequirementsUser StoriesCommunicationTest EstimationEstablishing Priorities

Assistant Manager

Dec 2011Feb 2022 · 10 yrs 2 mos

Business RequirementsUser StoriesCommunicationTest EstimationEstablishing Priorities

Education

Panjab University, Chandigarh

Bachelor's degree

Apr 2003Oct 2006

Kendriya Vidyalaya

Bachelor's degree

Punjab university chandigarh

Bachelor's degree — Economics

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