Anand Singh

Recruiter

Kolkata, West Bengal, India2 yrs 8 mos experience

Highly Stable

Key Highlights

35% improvement in HR operational efficiency.
Managed payroll for 12,000 employees with zero delays.
Achieved 85% first-call resolution rate in client support.

Stackforce AI infers this person is a Human Resources professional with expertise in HR technology and payroll management.

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Skills

Core Skills

Payroll ManagementTalent Acquisition

Other Skills

Agile Methodology (Agile Way of Working)Case ManagementCase Management (ServiceNow)Change ManagementClient SupportCommunication & CollaborationCompliance & Regulatory AdherenceContract ManagementCustomer Relationship Management (CRM)Data AnalysisData Analysis & Visualization (Advanced Excel)Employee Data ManagementEmployee Engagement StrategiesGlobal Human Resources ManagementHR Analytics & Reporting

About

MBA candidate at NIT Agartala with 33 months of HR experience at TCS. Specialized in payroll, SAP integration, and recruitment transformation. Skilled in SAP HCM, SuccessFactors, and HR analytics. Passionate about strategic HR and marketing solutions that drive impact.

Experience

Tata consultancy services

Human Resources Analyst

Nov 2021 – Jul 2024 · 2 yrs 8 mos · Kolkata, West Bengal, India · On-site

HR Process Optimization & Contract Management:
Generated 2,500+ employment contracts and processed 1,200+ employee changes (promotions, transfers, exits), enhancing HR operational efficiency by 35% and reducing document processing time by 20%.
Case Management & Client Support:
Provided Tier 1 support via a self-service portal, resolving 1,200+ tickets with an 85% first-call resolution rate, cutting service response times significantly.
Collaborated daily with clients, resolving 98% of payroll issues within 24 hours, leading to a 40% reduction in escalations and a 30% increase in client satisfaction scores.
Payroll Management:
Managed end-to-end payroll for 12,000 employees across multiple countries, ensuring 100% compliance with local labor laws and achieving zero payment delays over 32 months.
Talent Acquisition & Recruitment Strategy:
Designed and implemented new sourcing strategies, improving talent identification and acquisition.
Conducted in-depth research on industry recruitment trends to enhance recruitment processes.
Human Capital Management Research:
Explored emerging HR trends, tools, and technologies for enhancing recruitment, engagement, and learning solutions.
Leveraged social media platforms for talent sourcing and engagement.