Surbhi Rastogi

Customer Success Manager

Delhi, India11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong background in customer-facing roles.
Expertise in driving customer satisfaction initiatives.
Proven ability to collaborate with Cx level management.

Stackforce AI infers this person is a Customer Success Manager with expertise in B2B SaaS and Fintech sectors.

Contact

Skills

Core Skills

Business DevelopmentMarket Research

Other Skills

Client ManagementCustomer ServiceData AnalysisEnglishHR ConsultingHR ManagementHuman ResourcesLeadershipManagementMarket AnalysisMarketingMarketing CommunicationsMicrosoft ExcelMicrosoft OfficeMicrosoft Word

About

As an alumnus of Xavier's group college specialised in Marketing and Finance, I come with a strong background of working in a customer-facing environment and driving initiatives to improve customer satisfaction. My core competency is working across Cx level management and formulating a plan for the team to achieve the goals. I have served as an arbitrator between the end consumers in understanding market's current requirements and thereby helping the marketing and product teams with a stitched solution for their growth and improving ROI's

Experience

Bluecore

3 roles

Manager, Customer Success

Promoted

Aug 2021 – Present · 4 yrs 7 mos

Senior Customer Success Manager

Dec 2020 – Aug 2021 · 8 mos

Customer Success Manager

Dec 2018 – Dec 2020 · 2 yrs

Betaout

Customer Success Manager

May 2015 – Nov 2018 · 3 yrs 6 mos · Noida Area, India

Teamlease services private limited

Associate Manager (Business Development)

Apr 2014 – Apr 2015 · 1 yr · New Delhi Area, India

Sales & Business Development:
Identifying potential clients and decision makers within the client organisation.
Collaborating with the team to develop proposals pertaining to the client’s needs, concerns, and objectives
Coordinating with key corporates, high-net worth client and major accounts for smooth business operations and accomplishment of targets
Forecasting monthly/annual targets and executing them in a given time frame, thereby enhancing existing clientele

Kotak mahindra bank

Summer Internship

May 2013 – Jun 2013 · 1 mo · New Delhi Area, India

Conducted detailed secondary research on the Wholesale Banking sector with respect to new corporate opportunities through intermediaries
Studied the kind of intermediaries Kotak used for client acquisition and how it maintained relationship with them