May 2022 – Present · 4 yrs · California, United States

• As an adjunct consultant with DDI’s Executive Services, Harpreet collaborates with mid-sized and Fortune 500 organizations to develop emerging leaders and prepare them for C-suite roles. Her expertise includes C-level assessments, executive team development, and executive coaching.
• Harpreet specializes in holistic executive assessments to evaluate leadership potential and readiness for senior transitions. Through focused coaching and strategic initiatives, she helps organizations build robust leadership pipelines and enable seamless C-suite transitions.

May 2021 – Present · 5 yrs · California, United States

• As part of the consulting team at Harvard Business School’s Corporate Learning division, Harpreet collaborates with Fortune 500 clients to design and deliver global leadership development programs both for virtual and in-person sessions. Topics range from leading transformational change and fostering leadership influence and credibility to cultivating high-performing teams.
• These programs are designed to enhance leadership acumen, develop essential competencies, and inspire the behavioral transformations necessary to achieve organizational goals.

Feb 2021 – Present · 5 yrs 3 mos · California, United States

• Your senior team is capable—but not fully aligned.
• Your leaders are smart—but pulled in too many directions.
• Transformation is the goal—but fatigue and friction are slowing you down.
• We meet you where it matters most: At the intersection of alignment, execution, and leadership readiness.
• At UH Leadership Consulting, we help organizations strengthen their executive bench, align leadership teams, and accelerate culture transformation—without burning people out in the process.
• Whether you're building a stronger pipeline, navigating complexity, or recalibrating your senior team for what’s next—we help unlock clarity, connection, and momentum where it counts most.
• Our work includes:
• High-impact leadership assessments and enterprise diagnostics
• Executive coaching for C-level, SVP, and VP leaders
• Offsites and strategic facilitation for team alignment
• Leadership team capability-building and culture-scaling initiatives
• We partner with Fortune 500 and mid-sized companies—when stakes are high and senior leadership alignment is non-negotiable.

Feb 2021 – Present · 5 yrs 3 mos · California, United States

• Even your most capable women leaders are feeling stretched—facing burnout, visibility gaps, and limited access to sponsors. The pipeline from manager to senior roles is fragile—and without the right support, too many stall or step back.
• We meet women leaders where clarity and presence must align—not just to rise, but to lead sustainably.
• At Unapologetically Harpreet™, we help organizations build confident, visible pipelines of women leaders—grounded in presence, not pressure.
• Whether you’re looking to retain top talent, accelerate readiness, or create space where confidence thrives—we help turn potential into momentum.
• Our work includes:
• Executive coaching and leadership intensives for senior women
• Cohort-based masterclasses and curated retreats
• Keynotes, workshops, and allyship experiences
• The Building Unapologetic Presence™ framework—a four-pillar model rooted in research and lived experience
• We’ve supported women across industries and geographies—helping them shift from proving to positioning, ready to be seen, supported, and sponsored.

Feb 2016 – Jan 2021 · 4 yrs 11 mos · Mumbai Area, India · On-site

• Reporting directly to the CHRO, Harpreet led a transformative learning and development strategy for 30,000+ learners across employees, retail staff, distributors, franchisees, and manufacturing units. With a team of 16, she redefined Raymond’s approach to building organizational capabilities, aligning learning initiatives with strategic goals, and delivering measurable business impact.
• Key Achievements:
• Leadership Excellence: Designed an integrated leadership program with Cornell and Harvard, focusing on executive development to strengthen the leadership pipeline and accelerate talent growth.
• Capability Building: Established centers of excellence for future skilling, talent development, succession planning, and D&I, ensuring long-term organizational success.
• Global Impact: Led tailored learning interventions in the US, Dubai, and Ethiopia, driving business performance through localized strategies.
• Digital Innovation & Instructional Design: Launched award-winning digital learning platforms, including a 350+ program in-house platform and mobile app for retail associates. Designed eLearning solutions to enhance engagement, learning efficiency, and overall well-being across various platforms.
• Empowerment & Inclusion: Launched Project Shakti for 400 women leaders and mentoring programs, boosting leadership diversity, retention, and engagement

Feb 2013 – Sep 2015 · 2 yrs 7 mos · Gurgaon, India · On-site

• As General Manager of Learning and Development at Telenor, Harpreet led a team of 11 to develop and execute a strategic learning agenda for 18,000 employees across India’s diverse geographies. Reporting to the CHRO, she built a scalable, business-aligned learning ecosystem that drove measurable outcomes.
• Key Achievements:
• Business-Aligned Learning: Designed and implemented learning roadmaps and certifications for all levels, from frontline staff to senior leadership, directly linking L&D efforts to business goals and improving performance.
• Localized Curriculum & Instructional Design: Developed and implemented standardized curricula with local customization, ensuring relevance across India’s diverse regions. Leveraged instructional design principles to create engaging, effective learning experiences, enhancing employee engagement and business impact.
• Leadership Development: Established Telenor’s Learning Academy, focusing on functional and technical skills, while also creating talent acceleration programs that drove leadership growth and succession planning.
• Business Impact: Transformed the L&D function into a strategic business partner, contributing to Telenor’s market expansion, improved sales, and customer-centric transformation.
• Team Empowerment: Built a passionate, high-performing L&D team focused on alignment with business priorities and cost efficiency, fostering leadership development within the team.

Sep 2009 – Aug 2012 · 2 yrs 11 mos · Gurgaon, India · On-site

• As Head of Training & Quality at Videocon, Harpreet built and led the learning function from the ground up, reporting to the Group CHRO. She hired and managed a team of 9 professionals, developing and implementing comprehensive training programs for 9,000 employees, including 5,000 contact center agents, 3,500 sales representatives, and 400 retail associates across India. Harpreet played a pivotal role in shaping the company's learning culture, ensuring alignment with business goals and operational performance.
• Key Achievements:
• End-to-End Training Strategy: Developed and rolled out comprehensive training programs for product knowledge, processes, and systems, ensuring the readiness of 8,000 employees ahead of the company’s launch, achieving an 80% customer satisfaction score in the initial phase.
• Process Optimization: Reduced training time by 50% for contact center and retail staff, significantly improving time to proficiency. Introduced gamified and video-based training methods to enhance learning engagement and effectiveness.
• Training Innovation: Pioneered training digitization with IVR-based modules and interactive, paperless formats, setting a new standard for training in the telecom industry.
• Scalable E-Learning: Launched an E-Library accessible to employees across India, providing a flexible and scalable learning solution to drive continuous skill development.
• Quality & Compliance Excellence: Developed a Process Compliance Quality Manual covering all customer-facing and backend processes. Introduced a structured CSAT program to identify and correct service gaps across locations, boosting operational excellence.

Jan 2007 – Aug 2009 · 2 yrs 7 mos · On-site

• As the Training Head for Vodafone India's Service Partnership Group, Harpreet played a key role in driving the consolidation of 25 localized business partners into 3 national strategic partners for Vodafone's contact centers across India. Reporting to the Corporate Senior Vice President for Service Delivery, Harpreet led the development and execution of training programs for over 18,000 contact center agents across 23 locations, ensuring consistent service delivery and exceptional customer experience nationwide, even during a complex organizational transition.
• Key Achievements:
• Developed and implemented a national training calendar, driving onboarding and continuous development for new hires and existing staff, overseeing 23 training managers.
• Created standardized training content and assessments to ensure consistent customer experiences across all regions and partners.
• Managed annual operating plans, forecasted needs, set targets, and tracked performance across service circles, optimizing training efficiency and impact.
• Led transformational initiatives, including the development of the "Happy to Help" customer experience campaign, enhancing customer interactions.
• Reduced voluntary attrition during training by 12%, maintaining a national CSAT score of 85% or higher.
• Recognized for excellence, earning three promotions in four years, and ultimately selected to lead training for Vodafone's Service Partnership Group.

Apr 2004 – Dec 2006 · 2 yrs 8 mos · On-site

• As the Circle Training & Quality Head for Vodafone India, Harpreet played a key role in launching Vodafone’s operations in the Punjab region. Starting from scratch, Harpreet was responsible for setting up the entire training function, including hiring resources, creating training content, and establishing processes to ensure operational excellence. Leading the development and execution of training strategies for 800 contact center agents, 1,500 sales staff, and 300 collections agents, Harpreet drove the alignment of training programs with organizational performance goals and operational metrics.
• Key Achievements:
• Led the end-to-end creation of Vodafone's training function for its Punjab launch, from hiring and process development to content creation, ensuring seamless implementation.
• Established the Sales Training Academy, preparing 400-500 sales agents per month, which was the first of its kind in the telecom industry. The initiative was replicated across Vodafone’s circles and earned Harpreet the Employee of the Month Award.
• Built and implemented robust Quality Management & Training Systems from scratch, leading the Punjab call center to be ranked #1 for three consecutive years, with Punjab Vodafone Shops securing the #1 spot 14 times in two years.
• Designed and launched an online assessment portal, later adopted across all 23 Vodafone circles, significantly improving training effectiveness and operational results.

Sep 2000 – Mar 2004 · 3 yrs 6 mos · Chandigarh Area, India