Dirghaa Babber

Business Development Executive

Gurugram, Haryana, India6 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Reduced account creation SLA significantly.
Trained over 60 team members and colleagues.
Managed high-impact projects across multiple teams.

Stackforce AI infers this person is a Market Research and Project Management professional with experience in SaaS.

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Skills

Core Skills

Project ManagementStakeholder ManagementMarket ResearchCommunication

Other Skills

Client RelationsConflict ResolutionDevelopment CommunicationsEmployee TrainingHooversManagementMultitaskingOrganizational ManagementTime ManagementZoomInfo

About

If I dont have the experience and ability to do it then I will find someone who can teach me, so I might be able to. Its my ultimate goal to be successful at what I love. This is why my life has been built on creativity. That's just another passion I live by ;)

Experience

Gartner

Business analytics specialist

Apr 2023 – Present · 2 yrs 11 mos · Gurugram, Haryana, India

Leading and monitoring team members as a SME & POC for account creation processes, ensuring consistent adherence to quality standards, timely delivery of assignments, and fostering a culture of
collaboration, learning, and accountability within the team.
Experienced in effectively managing and delivering projects on time, overseeing daily assignments for stewards based on workload and project milestones, addressing team queries, and proactively resolving conflicts within the team and with stakeholders.
Processed 38,000+ accounts over two years, including 26,000+ new account creations, directly supporting Gartner's sales operations.
Successfully managing relationships with key stockholders across Sales, Finance, Data Operations and Corporate Systems teams by proactively addressing challenges, gathering feedback and aligning process improvements with business goals, resulting in enhanced trust, faster decision making and smoother cross-functional operations.
Reduced SLA for Account Creation process from 34 hours to 12-17 hours within 6 months, significantly decreasing sales cycle waiting periods and enhancing operational efficiency.
Identified and corrected duplicates/errors in internal systems, completed special projects, and consistently delivered high-quality work independently under tight deadlines.
Trained 20+ team members and 40+ cross-functional colleagues to improve collaboration and process understanding.
Provided key feedback to enhance automation tools, contributing to ongoing process improvements.
Managed and executed four high-impact bulk account creation projects for Sales and Finance teams.
Maintained data integrity by identifying and correcting errors, researching discrepancies, and ensuring compliance with corporate quality standards — consistently delivering work independently, on time, and with high accuracy.

Project ManagementEmployee TrainingConflict ResolutionStakeholder Management

Empirico research

Research Associate

Jan 2022 – Mar 2023 · 1 yr 2 mos · Gurugram, Haryana, India

Conducting primary research with KOLs, Industry Experts, Clinicians, CROs, etc.
Conducting secondary research on key trends, drivers, clinical trials, literature reviews, and other aspects
of the research KIQs (key intelligence questions).
Responsible for researching in several therapeutic areas/multiple projects across different geographies.
Manage client servicing across all time zones.
Conducting full Trainings for new Joiners for introduction of the company, Market Research Industry,
Process, Operations, CATI/CAWI and Secondary Research.
Extensive Secondary research on market dynamics, trends, opportunities, recent development,
company revenue, business performance, etc of assigned titles/ongoing projects
Maintaining a daily work tracker and sharing it with the mentor every day
Maintain respondent database for Primary Calling through Linkedin, Hoovers, ZoomInfo, Guru Focus,
Bloomberg.
Maintaining Company's financial database through Guru Focus.
Mentoring all freshers in the team

CommunicationOrganizational ManagementHooversTime ManagementManagementMultitasking+1

Unimrkt research

Market Research Associate

Jul 2021 – Jan 2022 · 6 mos · Gurugram, Haryana, India

Conducting primary research with KOLs, Industry Experts, Clinicians, CROs, etc.
Conducting secondary research on key trends, drivers, clinical trials, literature reviews, and other aspects of the research KIQs (key intelligence questions).
Responsible for researching in several therapeutic areas/multiple projects across different geographies.
Manage client servicing across all time zones.

CommunicationTime ManagementManagementMultitaskingMarket Research

Amazon

Machine Learning and Data Operation

Dec 2019 – Jun 2021 · 1 yr 6 mos · Noida, Uttar Pradesh, India

➡️ Perform data collection tasks related to an Amazon device, application, or service.
➡️ Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs)
and predefined guidelines.
➡️ Participate in process improvement to increase the quality, efficiency, and accuracy of your teams
processes.
➡️ Partner with your team manager when your work is delayed or blocked due to technical issues.
➡️ Report issues with tools and software to the development team when necessary.