Himani Singhal

Technical Program Manager

Gurugram, Haryana, India11 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Expert in driving AI-powered customer experiences.
Proven track record in logistics and supply chain management.
Strong leadership in cross-functional program management.

Stackforce AI infers this person is a seasoned E-Commerce and Healthcare professional with expertise in logistics and program management.

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Skills

Core Skills

Technical Program ManagementProduct ManagementProgram ManagementLogistics ManagementCustomer Experience

Other Skills

AI-powered customer experiencesAgile MethodologiesAnalytical SkillsBRDBusiness OperationsContinuous Process ImprovementCross-functional CollaborationsData-driven Decision MakingDigital TransformationE-CommerceKey Performance IndicatorsLogistics Management SystemMicrosoft ExcelMicrosoft OfficeMicrosoft Project

About

My career began in customer operations, where I learned early that real impact comes from understanding root causes and not just resolving tickets. From building customer engagement processes at Pluss to driving large-scale logistics and product initiatives at PharmEasy, I have consistently worked at the intersection of business, operations, and technology to turn complex problems into scalable systems. I later co-founded ClinicXpert, where I helped take an idea to product, leading discovery, defining vision, and partnering with tech and design teams to simplify clinic operations for doctors. I am currently a Technical Program Manager II at Nykaa, driving Search & Recommendations initiatives and delivering AI-powered customer experiences across discovery and personalization. My work spans cross-functional execution, system alignment, and translating product vision into shipped outcomes. Across every role, my focus has remained the same: building clarity, improving efficiency, and creating meaningful impact for both users and teams.

Experience

Nykaa

Technical Program Manager II

Oct 2025 – Present · 5 mos · Gurugram, Haryana, India · On-site

Leading Search & Recommendations initiatives - driving cross-functional delivery of AI-powered experiences like Smart Filter, Conversational Search, Virtual Try-On, and Skin Analyzer to scale personalisation, conversions and customer impact.

Technical Program ManagementCross-functional CollaborationsAI-powered customer experiencesSearch & RecommendationsProduct Management

Clinicxpert

Co-Founder

Aug 2024 – May 2025 · 9 mos · Gurugram, Haryana, India · On-site

Led product discovery and go-to-market from idea to MVP, partnering with tech and design teams to build a clinic management platform simplifying daily operations for doctors.

Product OperationsProduct ManagementLogistics Management SystemBusiness OperationsCross-functional CollaborationsProgram Management+1

Pharmeasy

3 roles

Senior Manager

Apr 2022 – Aug 2024 · 2 yrs 4 mos · On-site

(Promoted to DGM in April 2024)
Spearheaded the Program Management Office (PMO) as a single point of delivery of all strategic programs on supply chain efficiency & customer experience
Drove ~98% delivery app adoption for B2B business vertical by eliminating 3 critical bottlenecks in last-mile dispatch & delivery flow
Led a cross-functional forum of 15 stakeholders across Product, Tech, Business & Operations, to design and implement Serviceability and ETA Engine, driving in 27% GMV growth for third-party marketplace sellers

Product OperationsLogistics Management SystemBusiness OperationsCross-functional CollaborationsProgram ManagementProblem Solving+1

Operational Excellence Manager

Promoted

Apr 2020 – Mar 2022 · 1 yr 11 mos · On-site

Pioneered the externalization of logistics services, generating additional revenue through strategic partnership with other brand
Spearheaded the end-to-end implementation of an in-house Logistics management system (LMS) across 19,000+ pincodes, driving the seamless adoption among 550+ employees through process transformation training
Streamlined last-mile dispatch by implementing automatic trip creation, reducing the dispatch TAT by ~80% and estimated 25% efficiency gains in rider utilisation

Product OperationsDigital TransformationLogistics Management SystemBusiness OperationsCross-functional CollaborationsContinuous Process Improvement+3

Assistant Manager

Dec 2016 – Mar 2020 · 3 yrs 3 mos · On-site

- Spearheaded automation of customer refund processes for during and post delivery returns, reducing turn around time and enhancing customer experience.

Digital TransformationBusiness OperationsProgram ManagementTeam ManagementProblem SolvingCustomer Experience

Pluss app

Lead - Customer Engagement

Oct 2015 – Nov 2016 · 1 yr 1 mo · Gurugram, Haryana, India

PlussApp (merged to Netmeds) was a mobile app-based healthcare startup based in Gurgaon, India that provided on-demand delivery of medicines and healthcare products.
Designed customer engagement processes, improving service quality.
Collaborated with engineering to develop a CRM dashboard, boosting efficiency.
Led a 6-member team, enhancing productivity and customer experience.

Team Management