Nov 2024 – Sep 2025 · 10 mos · Bengaluru, Karnataka, India · On-site

• overseeing the entire customer service operation, including managing agent performance, ensuring efficient call handling, optimizing staffing levels, monitoring key metrics, and continuously improving customer experience, all while adapting to the fast-paced nature of quick commerce delivery services

Mar 2023 – Nov 2024 · 1 yr 8 mos

• Own end-to-end supply chain programs within Amazon operations, driving execution across planning, logistics, and fulfillment teams.
• 2. Lead cross-functional initiatives to improve SLA adherence, cost efficiency, and operational scalability.
• 3. Deep-dive into data, metrics, and KPIs to identify bottlenecks and root causes in daily ops performance.
• 4. Design and implement standardized SOPs and process improvements across multiple sites or regions.
• 5. Build and maintain dashboards and reporting mechanisms to track exceptions and performance trends.
• 6. Influence stakeholders without authority, aligning Ops, Tech, and Business teams on shared goals.
• 7. Drive automation and simplification to reduce manual effort and operational risk.
• 8. Manage pilots and scale successful solutions across regions or programs.
• 9. Communicate program status, risks, and insights to senior leadership using data-backed narratives.
• 10. Deliver measurable results impacting customer experience, cost, and supply chain reliability.

Sep 2022 – Feb 2023 · 5 mos

• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.
• Ability to manage day and night shifts

Sep 2021 – Aug 2022 · 11 mos · Mumbai, Maharashtra, India

• Handling Corporate relations across different healthcare providers.
• Organizing different meetings with clients and maintaining a healthy relationships.
• Organize different camp for internal as well as externally.
• Completion of targets before deadline.
• Vendor management.
• Negotiation.
• A Healthtech firm,which is moreover focusing on providing best quality care healthcare services in lesser time, with more efficiently,Nowadays no hustle for going anywhere,Your doctor, Pharmacy,Phlebotomist everyone at ur doorstep to just give you better services!
• Skills- Healthtech,B2B, Corporate Relationship building, Healthcare operations,Vendor management.

Oct 2020 – Sep 2021 · 11 mos · Mumbai, Maharashtra, India

• Responsible for day to day store operations.
• Meet the sales target
• Handling and motivating team to engage the customers.
• Increase the store KPIs and Staff KPIs too.
• KPI- Key Indicator Performances on various parameters,such as ABV-Average Bill value.
• ABS - Average Bill Value, SSPD,RFT.
• Proper allocation of product as per VM guidelines.
• Building strong relationship with customers,while providing them with great service.
• Skills- Store Management,Team Management, Inventory management, Customer relationship, Sales,Vendor management, Merchandising
• .

May 2019 – Jul 2019 · 2 mos · Lucknow Area, India

• Learning about Tertiary care Hospital.
• Proper survey on around 200patients in OPD on various questionnaire,and take their feedback so that to improve the quality and services provided there.
• Exposure on various departments of hospitals