Abinaya Nallendran Ramesh

Associate Partner

Bengaluru, Karnataka, India10 yrs 6 mos experience

Highly Stable

Key Highlights

Over a decade of experience in customer solutions leadership.
Proven track record in driving strategic initiatives and innovation.
Expert in building high-performance teams and ensuring customer satisfaction.

Stackforce AI infers this person is a Customer Solutions Leader with expertise in SaaS and customer engagement strategies.

Contact

Skills

Other Skills

AnalyticsClient relationship managementCustomer ServiceCustomer SupportHTMLHTML ScriptingJavaScriptMySQLREST APIsSingle Sign-On (SSO)Whatfixtroubleshooting and problem-solving skills

About

I’m Abi, a customer solutions leader with over a decade of experience in fast-paced, hyper-growth startup environments. I’m passionate about driving innovation through customer focused strategies. Previously, I led the Americas Solutions Engineering team at Whatfix, where I was responsible for building a high-performance team, delivering complex solutions, streamlining processes, creating scalable playbooks, and ensuring customer delight at scale. I also have a proven track record of leading org-wide strategic initiatives that align technology with business strategy—collaborating across teams, pioneering new product lines, and bringing them successfully to market. I’m known for driving cross-functional efforts that turn vision into execution with measurable impact. Currently, I’m at Razorpay, leading Customer onboarding, Account management & Solutions for RazorpayBillMe. Over the years, I’ve partnered with a range of customers, from nimble startups to large enterprises solving complex business problems while building strong, meaningful relationships. My experience spans Implementation & Delivery, Technical Onboarding, Professional Services, Solutions Mapping & Consulting, Customer Support, Strategic & Technical Programs, and People Management. Outside of work, I’m a traveler, fitness enthusiast, foodie, and pet lover. Always curious and continuously learning.

Experience

Razorpay

Associate Director, Solutions Consulting

May 2025 – Present · 10 mos · Bengaluru, Karnataka, India · On-site

Whatfix

4 roles

Senior Manager, Solutions

Jan 2024 – Apr 2025 · 1 yr 3 mos

Manager, Solutions

Promoted

Feb 2022 – Dec 2023 · 1 yr 10 mos

Led a team of Solution Engineers, providing technical guidance and fostering a
collaborative environment.
Managed portfolio of customer projects, new hire onboarding and workload
distribution
Defined, tracked, and reported KPIs along with CSAT, adoption, and team outcomes
to senior management.
Ensured on-time and within-budget delivery through effective resource allocation,
monitoring and risk mitigation.
Partnered with internal and external stakeholders to set expectations, and handle
escalations. Coordinated with Engineering, and Product teams to provide resolution.
Drive existing and new product feature improvements & adoption across Customers
and GTM teams.
Incident Management, Widespread Issue Resolution, Engineering continuous
improvement reviews
Delivered Multiple Strategic Programs and Initiatives contributing to growth and
success

Lead Customer Success Engineer

Feb 2021 – Feb 2022 · 1 yr

Managed Technical Account Management and Solutions Consulting for Whatfix's
enterprise customers in the Americas.
Led and mentored a team of 5, fostering their professional growth while efficiently
managing escalations and resolving account blockers.
Collaborated cross-functionally to address product gaps and drove feature
adoption and GTM strategies.
Served as a Product Feature SME for WFX Analytics, Deployment, INFOSEC, and
Integrations.

Senior Customer Success Engineer

Mar 2020 – Jan 2021 · 10 mos

Managed onboarding, implementation, and technical account management for
Whatfix SMB to enterprise clients in the Americas.
Led solution consulting, POCs, and product enablement, aligning features with
client needs.
Provided L2 support, managed stakeholder communication, and oversaw
release/change management.
Collaborated with Product & Engineering in an agile environment to deliver highquality
solutions.

Fourkites, inc.

Implementation Project Manager

Mar 2019 – Mar 2020 · 1 yr

Led the implementation of FourKites Track & Trace solutions for enterprise clients, ensuring customer satisfaction and on-time delivery.
Managed training and onboarding for new users, focusing on best practices and platform functionalities, and facilitated smooth hand-offs to Customer Success teams.
Supported Account Executives and Sales Engineers in scoping projects during the sales cycle, aligning

Freshworks

2 roles

Technical Account Manager

Promoted

Jul 2017 – Feb 2019 · 1 yr 7 mos

Led product implementation and solutions consulting for Freshdesk in enterprise
accounts, aligning solutions with client needs.
Delivered onboarding through tailored training, product demos, and solutions,
ensuring smooth adoption and maintained strong client relationships.
Managed Level 2 support for a 20-member team, collaborating with engineering to
resolve complex issues.
Oversaw data migration, including source analysis, mapping, and process
optimization

Product Specialist

Feb 2017 – Jul 2017 · 5 mos

Delivered L0, L1, and L2 support for Freshdesk customers through email, chat, and
phone, ensuring timely and effective resolution of issues

Wipro

Technical Support Analyst

Jun 2015 – Feb 2017 · 1 yr 8 mos · Chennai Area, India

Provided Level 2 support, resolving technical and functional issues with a deep
understanding of workflows.
Delivered real-time solutions to user inquiries via email and phone, ensuring timely
issue resolution