Vineet Gharat

Operations Associate

Navi Mumbai, Maharashtra, India9 yrs 8 mos experience

Highly Stable

Key Highlights

Over 9 years of diverse industry experience.
Expert in end-to-end project management.
Proven track record in process optimization.

Stackforce AI infers this person is a versatile Operations Manager with expertise in Market Research and Data Operations.

Contact

Skills

Core Skills

Operations ManagementProject ManagementVendor ManagementTeam Management

Other Skills

AnalyticsAttention to DetailBusiness AnalyticsBusiness DevelopmentBusiness ManagementBusiness StrategyClient Relationship ManagementCommunicationContinuous ImprovementCustomer ServiceCustomer Service ManagementCustomer Service OperationsData AnalyticsData ManagementData Research

About

Versatile Operations Manager with 9+ years of experience and success across Oil & Natural Gas, Electricity, Life Insurance, Data Research and Market Research sectors. Skilled in end-to-end project management, data-driven operations, and cross-functional leadership, delivering high-quality results through process optimization and strategic execution.

Experience

Axis my india

Manager

May 2024 – Present · 1 yr 10 mos · Navi Mumbai, Maharashtra, India · On-site

Led end-to-end operations of the Data Research Center for Pan-India market and political research projects, ensuring seamless coordination between tele-calling and field teams.
Directed large-scale tele-calling research operations, overseeing data collection, validation, and reporting for diverse demographic segments.
Planned and executed nationwide field operations, including manpower deployment, training, and performance monitoring to ensure high-quality data delivery.
Managed project planning, scheduling, and risk analysis to ensure timely and cost-effective execution of political and market research surveys.
Oversaw budget preparation and cost control across multiple states and regions, optimizing operational efficiency and resource utilization.
Handled vendor management, including selection, negotiation, performance tracking, and quality assurance for outsourced field partners.
Spearheaded pilot projects to test new research methodologies, tools, and field execution models before full-scale implementation.
Collaborated with research, analytics, and client-servicing teams to align operational strategies with project goals and client expectations.
Monitored key operational KPIs, analyzed data accuracy and
turnaround metrics, and implemented process improvements that enhanced nationwide project delivery.
Ensured data quality, confidentiality, and compliance with political and market research standards through rigorous supervision and audit mechanisms.
Developed and implemented standard operating procedures (SOPs) for nationwide data collection and validation, ensuring consistency and compliance across all regional centers.
Leveraged technology and automation tools to streamline workflow management, reporting, and performance tracking, resulting in improved turnaround time and data accuracy.

Operations ManagementProject ManagementData AnalyticsVendor ManagementProcess Optimization

Swift information technologies pvt. ltd.

Vendor & Business Operations Manager

Aug 2022 – May 2024 · 1 yr 9 mos · Navi Mumbai, Maharashtra, India · Hybrid

Manage timeline for deliverables.
Keep staffing up-to-date based on actual performance.
Provide operational reporting for management of activities.
Collaborate closely with management to implement the process requirements.
Identify improvement opportunities (proactive and reactive).
Create and maintain meeting minutes, meeting schedules, project summaries and updates.
Develop and implement efficient operational processes and procedures to optimize service delivery and meet performance metrics
Prepare performance review and reevaluate processes.
Drive Continuous Improvement in the team along with metrics improvement.
Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
Identify potential risks to operations and develop and implement mitigation strategies.
Ensure compliance with industry regulations and client-specific requirements.
Utilize industry experience to bring innovative ideas and solutions to enhance event experiences.
Management of Vendor relationships and engagements end-to-end to ensure effective and efficient service delivery.
Service relationship with vendors on transactional level.
Monitoring performance of vendor related to risk management process.

Vendor ManagementOperational ReportingContinuous ImprovementRisk ManagementOperations Management

One point one solutions

Team Leader

Jun 2019 – Aug 2022 · 3 yrs 2 mos · Navi Mumbai, Maharashtra, India

Lead, mentor, and motivate a team of operations professionals, fostering a positive and collaborative work environment. Conduct regular performance reviews, provide constructive feedback, and identify opportunities for professional development.
Manage shrinkage and attrition in order to carryout business operations.
Implement and oversee quality assurance programs to ensure adherence to service level agreements (SLAs) and quality standards. Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Serve as the primary point of contact for clients, understanding their business requirements, and ensuring the delivery of high-quality BPO services. Establish and maintain strong client relationships through effective communication and proactive issue resolution.
Surface issues with potential to affect multiple functional areas,
along with ideas for solutions, to Sr. Ops, General Manager and / or HR.

Team ManagementQuality AssuranceClient Relationship ManagementOperations Management