Sep 2020 – Jul 2022 · 1 yr 10 mos · George Town, Cayman Islands

• Support recruiting teams with clerical duties such as answering emails, drafting offer letters and employment contracts.
• Scheduling interviews which coordinate with the calendars for interviewers and candidates.
• Schedule and providing screening tests to applicants.
• Process applicant background checks and reference calls.
• Post job ads online, maintain advertisement spreadsheet and scan job posts to files.
• Organize and manage new hire onboarding, employee orientation, on-boarding, and
• training programs such as Gold Star sales certification testing.
• Assist in explaining and providing information on employee benefits and programs.
• Help acquaint new employees with the company.
• Provide strong customer service to all employees.
• Prepare new hire pre-employment materials and employee files which includes New Hire
• packages, checklists, TimeClock and Microsoft Dynamics GP set up.
• Ensure all new hire set up requirements are met (e.g. announcements and data entry)
• Maintain employee records and updating employee information
• Respond to employees' questions
• Contribute to various special projects
• Perform other related duties as required and assigned.
• Provide administrative support for Cayman Islands work permit applications; review
• forms and input information

Jul 2018 – Sep 2020 · 2 yrs 2 mos · George Town, Grand Cayman, Cayman Islands

• Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Collect and record customer deposits and fees, and issue receipts using computers.
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Investigate and correct errors upon customers' request, according to customer and bank records.

Nov 2017 – Jul 2018 · 8 mos · Cayman Islands, Cayman Islands, Cayman Islands

• Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
• Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
• Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.
• Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
• Maintain records of customer prescriptions, work orders, and payments.
• Recommend specific lenses, lens coatings, and frames to suit client needs.

Mar 2015 – Nov 2017 · 2 yrs 8 mos

• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
• Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
• Oversee the completion of compensation and benefit documentation.
• Assist with performance management procedures.
• Schedule meetings, interviews, HR events and maintain agendas.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Produce and submit reports on general HR activity.
• Oversee the flow of cash or financial instruments.
• Recruit staff members and oversee training programs.
• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
• Prepare operational or risk reports for management analysis.
• Evaluate data pertaining to costs to plan budgets.
• Coordinate employee development plans and performance management.
• Perform orientations and update records of new staff.

May 2014 – Mar 2015 · 10 mos

• Determine customers' financial services needs and prepare proposals to sell services that address these needs.
• Contact prospective customers to present information and explain available services.
• Make presentations on financial services to groups to attract new clients.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Handle customer complaints and take appropriate action to resolve them.

Oct 2013 – May 2014 · 7 mos

• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Prepare and verify cashier's checks.
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Identify transaction mistakes when debits and credits do not balance.

May 2011 – Oct 2013 · 2 yrs 5 mos · Tampa/St. Petersburg, Florida Area