Arindam Das

Operations Associate

Bengaluru, Karnataka, India2 yrs 1 mo experience

Key Highlights

Led all-India EV service portfolio at TVS Motor Company.
Designed a comprehensive sales capability enhancement program.
Achieved significant NPS improvement in customer service.

Stackforce AI infers this person is a Human Resources professional with a focus on organizational effectiveness and customer service management.

Contact

Skills

Core Skills

Human Resource ManagementSales Capability EnhancementCustomer Service Management

Other Skills

Data AnalysisDesign Failure Mode and Effect Analysis (DFMEA)Microsoft ExcelMicrosoft PowerPointNet Promoter ScoreRoot Cause Problem SolvingServiceabilityTeam Leadership

About

Arindam Das is an HR professional in Philips’ flagship 2-year Global Graduate Program, where he currently manages CHRO projects for the Indian Subcontinent and reports directly to the CHRO. His work focuses on driving key HR initiatives that strengthen organizational effectiveness. He earned his MBA in Human Resource Management from MDI Gurgaon in 2025 and was recognized on the Dean’s Merit List for academic excellence. Before his MBA, Arindam led the all-India EV service portfolio at TVS Motor Company, managing a nationwide team and solving complex customer issues through strategic problem-solving and team leadership. He lives by the motto "Tough times don’t last; Tough people do."

Experience

Philips

2 roles

Graduate Development Program (GDP)

Jun 2025 – Present · 9 mos · Gurugram, Haryana, India · On-site

Currently managing CHRO projects for the Indian Subcontinent, directly reporting to the CHRO, as part of Philips’ flagship 2-year Global Graduate Program.

Data AnalysisTeam LeadershipHuman Resource Management

Summer Internship - Sales Capability Enhancement

Apr 2024 – Jun 2024 · 2 mos · Gurugram, Haryana, India · On-site

Interviewed 40+ sales professionals, 6 Business Leaders and 10+ ASMs to identify sales process bottlenecks
Designed a year-long sales capability enhancement learning journey with 14 modules addressing key hurdles
Evaluated 6 and finalized 2 vendors to assist in the development of specific sales learning modules for ASMs
Engaged with 5 key stakeholders including finance teams & category managers supporting the sales function

Data AnalysisTeam LeadershipServiceabilitySales Capability Enhancement

Savills

Live Project - Performance Management System

Feb 2024 – Feb 2024 · 0 mo · Gurugram, Haryana, India · On-site

Formulated plan for implementation of new PMS system for the company and its benefits
Gained insights for different PMS systems and practices implemented across the industry

Amul india

Live Project - Market Research

Oct 2023 – Nov 2023 · 1 mo · Gurugram, Haryana, India · Remote

Fabricated market research to gauge the preferences of millennials and gen-z for organic products
Attracted 2000+ visitors and obtained 200+ responses conducting disguised MR games and surveys
Formulated research report showing pain points of customers along with recommendations

Tvs motor company

2 roles

Product Manager - EV Service

Apr 2021 – Aug 2022 · 1 yr 4 mos

Led the all-India EV field team, overseeing the service portfolio. Within a short span of 3 months successfully elevated the NPS from -2% to an impressive 35%. Daily responsibilities revolved around resolving diverse customer complaints and elevating Service NPS through effective problem-solving

Root Cause Problem SolvingTeam LeadershipNet Promoter ScoreCustomer Service Management