Dec 2023 – Dec 2024 · 1 yr

• Executed, built and scaled application and onboarding systems to handle 6,000+ annual applicants with the founders Leadership
• Drove execution on ambiguous, business-critical initiatives spanning people, growth, and operations
• Led the academy vertical, running 15+ cohorts across 3 programs and supporting 150+ members through end-to-end program delivery.

Sep 2023 – Dec 2023 · 3 mos

• Designed internal workflows and SOPs across ops, mentorship, and hiring
• Served as a cross-functional connector between product, business, and community teams

May 2022 – Sep 2023 · 1 yr 4 mos

• Supported content development and guided program structure to improve engagement
• End to end management of delivery, execution and improvement of Product design fellowship

Oct 2020 – May 2022 · 1 yr 7 mos · Pune, Maharashtra, India

• We are on a mission to help Educational Institutes, Organizations and Individuals thrive with the help of training imparted by our highly skilled trainers through various training platforms.

Sep 2018 – May 2019 · 8 mos

• Responsibilities included addressing employee needs (Salary, performance, attendance etc) and queries. Including weekly quality analysis and delivering effective feedback (one to one / one to many) for improvement.
• Experience building a positive employee experience for the team, sometimes even working with remote international teams.
• Analyzing performance data in order to improve service delivery and make training interventions whenever needed.
• Employee mentoring and development.
• CSR Volunteer at a Local School in Pune. Volunterring and collabrating with TeachforIndia fellows.

Jan 2017 – Sep 2018 · 1 yr 8 mos

• Performed planning(exercises,tutorials ), accessing(TNA, assessments), implementation(job aids), development and delivery(online, classroom, or blended learning methods) of training to improve communication skills of employees (who dealt with customers) [1000+ employees trained]
• Owner & Ambassador of entire New Hire Orientation Process (Planning, identification, logistics, documentations, facilitation) [2000+ New Hires inducted]
• Primarily culture / behavior training employees (ILT & VILT) addressing customers in India, North America, Canada and the United Kingdom across all various mediums of communication.
• Partnering and building relationships with stakeholders from various departments.
• Shared responsibility as a Learning Management System (LMS - KNET) administrator. Creating pre-training / post training assessments, On job assessments etc.

Sep 2015 – Jan 2017 · 1 yr 4 mos

• A role to assist the Communication Trainer with their daily training tasks and deliverable. POC for the trainees regarding training plans and course deployment. Conducting mock trials and offering construction feedback post audit.