Jun 2023 – Oct 2024 · 1 yr 4 mos · Remote

• Schedule regular checkpoints with clients to discuss ongoing needs and feedback.
• Collaborate closely with Business Unit leaders to customize recruitment processes for each client.
• Negotiate offers and salaries with candidates to ensure acceptance.
• Gather necessary information to build contracts tailored to different countries and contract models.
• Negotiate with clients regarding candidate profiles and gather feedback to refine the selection process.
• Maintain and update a comprehensive Talent Pool of candidates across LATAM, NAM, and EMEA.
• Utilize market and data insights to support stakeholders in making informed decisions on future hires.
• Measure conversion rates from preparation calls to offer stages to identify areas for improvement.
• Adapt recruitment processes based on client feedback and market trends.
• Actively engage in candidate experiences, providing feedback and ensuring effective follow-up communication.
• Lead intake meetings with Technical Vetting Managers, Account Managers, Sales Executives, and Clients to understand client needs and present Nearsure's processes.
• Deepen understanding of different contract models for various countries and ensure compliance with local regulations.
• Maintain a deep understanding of market trends, salaries, job descriptions, and technologies to better serve client needs.
• Engage in employer branding activities to enhance Nearsure's reputation and attract top talent.
• Utilize Greenhouse ATS for managing and tracking candidates.

Feb 2022 – Oct 2024 · 2 yrs 8 mos

• Managed the end-to-end recruitment and selection cycle for Tech and Non-Tech positions in LATAM
• Enhanced employer branding initiatives to attract top talent
• Trained Talent Acquisition team members and business managers on recruitment best practices
• Achieved recruiting KPIs in line with business needs, including NPS, conversion rate, hires per month, time to fill, and quality of hire
• Oversaw budgeting, planning, and forecasting for the Talent Team
• Proficient in using Workable ATS
• Cultivated strong client relationships and acted as a primary point of contact for stakeholders
• Negotiated and developed strategic recruitment plans with clients to meet their hiring objectives
• Maintained and nurtured long-term relationships with clients, ensuring ongoing satisfaction and repeat business
• Collaborated with clients to create detailed job descriptions, define role requirements, and establish ideal candidate profiles
• Conducted regular check-ins and updates with clients to ensure alignment and satisfaction throughout the hiring process
• Provided market insights and guidance to clients on recruitment trends, competitive landscape, and best practices

Jul 2021 – Feb 2022 · 7 mos

• Hired over 120 people in 8 months across different job levels.
• Developed and negotiated strategic talent acquisition plans with stakeholders, targeting top talent in Colombia, Mexico, and Brazil.
• Met and exceeded recruiting goals, including NPS, conversion rate, job offer acceptance rate, hires per month, and time to fill.
• Conducted interviews, assessments, and made job offers.
• Built strong relationships with stakeholders to ensure everyone's needs were met.
• Led employer branding initiatives to enhance company visibility and attractiveness in the job market.
• Provided training to business managers on recruitment processes, enhancing their ability to identify and attract top talent.
• Used Lever ATS to keep track of and manage the hiring process efficiently..

Mar 2020 – Jul 2021 · 1 yr 4 mos

• Oversee the entire selection process from sourcing to onboarding.
• Implement effective sourcing techniques to attract top talent.
• Facilitate onboarding and provide training for new selection analysts.
• Conduct daily checks to ensure timelines and quality standards.
• Organize and conduct assessment centers with clients.
• Ensure timely delivery of candidates.
• Direct internal recruitment efforts.
• Build and maintain strong stakeholder relationships.
• Utilize iCIMS ATS for managing and tracking candidates.
• Develop and maintain strong client relationships, negotiating terms and managing expectations.
• Provide expert advice on talent acquisition strategies and market trends.
• Gather and analyze feedback to improve the selection process.

Dec 2019 – Mar 2020 · 3 mos

Nov 2017 – Dec 2019 · 2 yrs 1 mo · Bogotá, Distrito Capital, Colombia

• Led customer service teams, ensuring high-quality service delivery and customer satisfaction.
• Participated in the selection process for trainers, ensuring candidates met company standards.
• Facilitated the learning process of company policies, tools, systems, and products across different lines of business.
• Developed skills and competencies in new employees, ensuring smooth integration and productivity.
• Evaluated the learning process of employees at every stage, providing feedback and support for continuous improvement.
• Conducted regular client meetings to review performance, gather feedback, and identify opportunities for improvement.
• Collaborated with internal teams to align client needs with company capabilities, ensuring seamless service delivery.
• Utilized Workday ATS for tracking and managing training processes.