Deepa Nadar

Operations Associate

Mumbai, Maharashtra, India3 yrs experience

Key Highlights

Stackforce AI infers this person is a skilled operations professional in the travel and hospitality industry.

Operations ManagementBusiness Process ImprovementCustomer Relationship Management (crm)Escalation Resolution

Critical ThinkingOperational ExcellenceProblem SolvingEmail & Written Communication

3 yrs

Total Experience

1 yr 9 mos

Average Tenure

1 yr 3 mos

Current Experience

Feb 2025 – Present · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

Managed GIT operations by preparing rooming sheets and coordinating all Tour Manager requirements for seamless on-ground services in Europe.
Created and maintained LERMS sheets, including Tour Manager salaries, daily expenses, and costs for all planned attractions.
Handled FIT booking confirmations, coordinated service arrangements, and managed post-travel payment releases.
Negotiated with suppliers to secure competitive rates and ensure smooth execution of travel services.
Maintained accurate documentation and ensured efficient communication with internal teams, suppliers, and Tour Managers.

Critical ThinkingBusiness Process ImprovementOperational ExcellenceOperations Management

Mar 2023 – Dec 2024 · 1 yr 9 mos · Mumbai, Maharashtra, India · On-site

Handled customer queries and claims through email, ensuring timely and accurate resolutions.
Managed and resolved the highest level of escalations with professionalism and empathy.
Investigated booking issues, cancellations, refunds, damages, and disputes in line with Airbnb policies.
Coordinated with cross-functional teams to resolve complex cases efficiently and maintain service standards.
Maintained detailed case documentation and contributed feedback to improve processes and customer experience.

Customer Relationship Management (CRM)Problem SolvingEmail & Written CommunicationEscalation Resolution