Jul 2021 – Dec 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

Jan 2021 – Jul 2021 · 6 mos · Bangalore Urban, Karnataka, India

Oct 2019 – Jan 2021 · 1 yr 3 mos · Bangalore

Apr 2016 – Oct 2019 · 3 yrs 6 mos · Bangalore

Apr 2015 – Oct 2019 · 4 yrs 6 mos

Apr 2010 – Oct 2015 · 5 yrs 6 mos

• Handling entire food& beverage operations for West and South region

Aug 2008 – Apr 2010 · 1 yr 8 mos · Bangalore

• Key Deliverables
• Client Servicing/ Team Management
• Ensure customer satisfaction by achieving delivery of service quality norms
• Collecting weekly menu & reporting daily activities to the superiors
• Execute policies & procedures in the operating systems to achieve greater customer delight
• Interacting with clients, handle guests' requests & resolving complaints
• Training the staff in accordance to the company's specification & standard procedure
• Sales & Marketing - Managing corporate sales & marketing operations thereby achieving increased revenue for the hotel. Building brand focus, reviewing and interpreting market response to facilitate growth. Executing business plans for maximizing profitability & revenue generation.
• Business Development- Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms. Interacting with the customers to gather their feedback regarding the products' utilities. Maintaining cordial relationship with customers to sustain the profitability of the business.
• F&B Operations
• Menu Planning for an expansive repertoire of menus, along with portion standardization and supervision of food preparation
• Handling all aspects of Kitchen management including monitoring food production and aesthetic presentation of food and beverages
• Coordinate the work of the kitchen staff and manage the preparation of meals
• Experiment & present innovative ideas, styles new dishes and ensure cost control measures
• Maintain quality and consistency of food for enhancing satisfaction amongst customers; Ensure cleanliness in the kitchen work area & that it is in order prior to commencement of food preparation
• Conduct hygiene inspections and convey feedback to operating staff as well as managers for gaps in actual Vs standardized norms
• Handle duties within kitchen area in accordance with health, hygiene and safety regulations

Aug 2008 – Apr 2010 · 1 yr 8 mos

Jun 2007 – Aug 2008 · 1 yr 2 mos

Jun 2007 – Aug 2008 · 1 yr 2 mos

Aug 2004 – Apr 2007 · 2 yrs 8 mos

Jan 2004 – Jan 2007 · 3 yrs

Jun 2001 – Aug 2004 · 3 yrs 2 mos

Jan 2001 – Jan 2004 · 3 yrs