Ashish Singh

Business Development Executive

Lucknow, Uttar Pradesh, India9 yrs 10 mos experience

Highly Stable

Key Highlights

Nearly 8 years of experience in client success and brand management.
Expert in developing strategies for business growth and client engagement.
Proven track record in optimizing guest satisfaction in hospitality.

Stackforce AI infers this person is a Client Success and Brand Management expert in the Hospitality and SaaS industries.

Contact

Skills

Core Skills

Client SuccessAccount ManagementSales ManagementBusiness DevelopmentHospitality ManagementGuest Satisfaction

Other Skills

Client RelationsCommunicationEnterprise Resource Planning (ERP)Food and Beverage OperationsFood SafetyCost ControlCustomer Relationship Management (CRM)Content MarketingRevenue & Profit GrowthBrand ManagementData ManagementRestaurant ManagementHospitality IndustryFood ServiceBartending

About

I am a versatile professional with nearly 8 years of experience across utilizing the expertise of Client success, Account management, and Brand management to maximize business growth and expansion I steered efforts and successfully delivered an outstanding onboarding experience to every client and also delivered requirements for a self-solve customer success approach while determining how to define, drive, and demonstrate the value (ROI) delivered I helped building the brand & communications strategy to strengthen brand, create the pull and deliver customer acquisition, business and engagement goals I oversaw the creation and execution of digital marketing campaigns by leveraging social insights and analytics across channels, including SEO, SEM, social media, email marketing, content marketing, and display advertising I possess a strategic & inquisitive mind, adept at using multiple data inputs to ideate exciting Sales & Marketing plans and managing key brand relationships by being in a client leadership role

Experience

9 yrs 10 mos

Total Experience

2 yrs 9 mos

Average Tenure

1 yr 5 mos

Current Experience

Zomato

Key Account Manager

Dec 2024 – Present · 1 yr 5 mos · Lucknow, Uttar Pradesh, India · On-site

Mygate

2 roles

Associate Manager - Client Delight & Growth

Oct 2022 – Nov 2024 · 2 yrs 1 mo · Lucknow, Uttar Pradesh, India

Leading the Client Delight & Growth team, collaborating with clients to foster relationships while improving client engagement to maximize business growth
Overseeing end-to-end Client management, & revenue realization, including, but are not limited to:
Business growth by implementing sales strategies, Escalation Management, Revenue reporting, Campaign building, areas of improvement identification, etc.
Developing and executing strategies for increasing interactive penetration; ensuring proper servicing and generating revenue by strong client retention
Implementing strategies to enhance the quality of service and customer satisfaction
Rendering cross-functional coordination and analyzing data for renewal and expansion strategy and acting as the Single point of contact for escalations/queries
Collaborating with Marketing teams on campaign planning, asset creation, approvals, and reporting for brand management
Fostering a culture among the team that is professional, solution-focused and genuinely values clients; leveraging exceptional people management skills, focusing on employee engagement and development to enhance team performance

Client RelationsCommunicationClient SuccessAccount Management

Client Account Manager

Nov 2021 – Sep 2022 · 10 mos · Lucknow, Uttar Pradesh, India

Spearheaded the sales of the end-to-end products by brainstorming innovative ideas and solutions for cross-selling/up-selling within the assigned key accounts
Led revitalization of business/sales strategies, process improvements, innovation and adoption of successful business initiatives to ensure significant value is achieved to facilitate high demand to adopt changes quickly

Sales ManagementEnterprise Resource Planning (ERP)Business Development

The lemon tree hotel company

2 roles

Assistant Food and Beverage Manager

Feb 2018 – Oct 2021 · 3 yrs 8 mos

Steered efforts and successfully championed maximum guest satisfaction by providing excellent dining experience, monitoring service periods and realigning team positions to provide optimal coverage to meet customer demands
Optimised profits by controlling and mitigating food, beverage and labour costs
Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills

Food and Beverage OperationsFood SafetyHospitality ManagementGuest Satisfaction