Dec 2023 – Jul 2024 · 7 mos · Delhi, India

• Proficiently overseeing MIS activities for 46 call centers across Maharashtra and Goa, coordinating the efforts of 4200 agents in over 5 lakh daily calls.
• Efficiently utilizing the SARAL database to assign data, optimizing resource allocation and ensuring targeted political messaging.
• Maintaining a consistent call success rate of up to 30%, ensuring effective and impactful communication in political outreach efforts.
• Developing intuitive dashboards with political clients in mind, allowing for seamless exploration of data and facilitating strategic decision-making using Power BI.
• Leading daily monitoring and reporting of key political metrics, including APR, WDR, and Call Audit Reports, crucial for shaping real time strategic campaign decisions.
• Contributed significantly to data-driven decision-making within political parties, providing actionable insights crucial for campaign success.

Jul 2022 – Mar 2023 · 8 mos

• Merchant Relationship Management: Maintained the merchant satisfaction
• rating of 95%, resulting in 20% increase merchant referrals and repeat business.
• Root Cause Analysis: Identified and addressed sales fluctuations, leading to a
• 3.7% increase in overall sales revenue within six months.
• Manage timely data collection to update operations metrics in order to achieve
• targets and deliver excellent customer service.
• Develop and manages sales pipelines with respective clients.
• Performance Metrics: Introduced KPIs that improved sales team performance
• by 7.5%, resulting in a 5.5% increase in average deal size.
• Product wise targets and cross selling products as per demographic life and risk
• profiling.
• Provide leadership & Support to manager.

Jul 2019 – Jul 2022 · 3 yrs