Siddharth Kamath 🇮🇳

Product Manager

Mumbai, Maharashtra, India9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5 years of experience in Salesforce Administration.
Proven track record in process optimization and efficiency.
Strong background in training and development for teams.

Stackforce AI infers this person is a SaaS and BPO professional with expertise in Salesforce and client servicing.

Contact

Skills

Core Skills

Salesforce AdministrationData ManagementBusiness Process ImprovementBusiness AnalyticsClient Servicing OperationsTraining & DevelopmentClient RelationsEvent ManagementPublic Relations

Other Skills

Attention to DetailBusiness CommunicationsBusiness Intelligence (BI)Business KnowledgeCRM DatabasesChange ManagementClient ServicesClient Servicing Operations & Customer Experience ManagementCoachingCritical ThinkingCustomer Service ManagementData AnalyticsData PrivacyDecision-MakingEmployee Learning & Development

About

Experienced professional with over 5+ years in MNCs, adept in: • Salesforce Administration and Project Management • Data Management & Business Analytics • Training & Development • Client Servicing Operations & Customer Experience Management • Sales & Strategic Marketing • Event Management & Public Relations Demonstrating a diverse skill set encompassing operational and client-facing roles, along with team management and independent work proficiency. Currently seeking to acquire and master new skills, competencies, and valuable experience for future growth within in the Tech Industry Eager to forge a career path where continual learning and exponential personal and organizational growth intersect through efficient project execution and role fulfillment. Feel free to reach out if my expertise aligns with your needs.

Experience

9 yrs 10 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 11 mos

Current Experience

Piramal pharma solutions

3 roles

Lead - Salesforce & Analytics | Strategic Marketing

Promoted

May 2025 – Present · 11 mos · Hybrid

Oversee three Salesforce instances, managing 450+ users across multiple verticals.
Develop reports and dashboards to provide real-time insights into sales performance, customer trends, and operations.
Leverage data analytics to optimize processes and drive strategic decisions.
Act as a Business Analyst, identifying gaps and implementing system enhancements.
Lead sales performance management initiatives for accurate forecasting.
Streamline and automate manual processes, enhancing efficiency and reducing bottlenecks.
Drive strategic improvements to align Salesforce with evolving business needs.
Ensure data governance, integrity, and compliance for scalable system management.
Conduct training to enhance adoption and data accuracy.
Provide hands-on troubleshooting, educating users on issue resolution.
Continuously refine CRM processes to minimize input and maximize output, delivering insights that improve performance and business growth.

Salesforce.com AdministrationSalesforce.comData AnalyticsBusiness AnalyticsSalesforce AdministrationData Management

Deputy Manager - Salesforce Analytics & Strategic Marketing

Oct 2023 – Jun 2025 · 1 yr 8 mos · Hybrid

Business AnalyticsSalesforce.com AdministrationSalesforce.comData AnalyticsSalesforce Administration

Executive - Salesforce & Analytics | Strategic Marketing

May 2023 – Oct 2023 · 5 mos · Hybrid

Business AnalyticsSalesforce.com AdministrationSalesforce.comData AnalyticsSalesforce Administration

Teleperformance

2 roles

Senior Team Lead - Business Operations

Promoted

Feb 2021 – May 2023 · 2 yrs 3 mos · Mumbai, Maharashtra, India · On-site

Led a team of 30+ Customer Support Specialists, overseeing C-Suite, Media, and PR escalations, serving as the final resolution point before legal intervention.
Managed dual roles as a Business Analyst & Operations Team Lead, driving CRM enhancements to improve process efficiency, service quality, and key metric reporting.
Spearheaded process automation and optimization initiatives, significantly improving SLAs for front-office and back-office operations.
Designed and implemented a multi-queue email support system, accelerating query resolution and enhancing response times.
Led projects and PSPs focused on process improvement and individual development, driving continuous enhancements in service delivery.
Established KPI & KRO awareness, implemented performance management frameworks, and managed Bottom Quartile performers through SLPs based on Root Cause Analysis (RCA).
Ensured timely monitoring, 1:1 feedback sessions, grooming, and upskilling initiatives, fostering a high-performance culture.
Assisted in recruitment, interviewing, and onboarding to build and strengthen high-performing teams.
Developed insight-driven reports, dashboards, and presentations to provide key stakeholders with actionable data for informed decision-making.
Optimized CRM workflows and system functionalities, developed dynamic templates, and introduced the Read & Ring process, enhancing operational efficiency and user adoption.
Collaborated with cross-functional teams to enhance customer experience, uphold brand value, and drive service excellence.

Problem SolvingBusiness AnalyticsClient RelationsCritical ThinkingQuality ControlLean Six Sigma+26

Senior Operations Executive

Feb 2020 – Feb 2021 · 1 yr · Mumbai, Maharashtra, India · On-site

Client RelationsCustomer Service ManagementSalesforce.com AdministrationBusiness CommunicationsBusiness KnowledgeData Privacy+4

Stellar organisation

Corporate Trainer

Jul 2019 – Jan 2020 · 6 mos · Mumbai, Maharashtra, India · On-site

Led fundraising campaigns for top NGOs like HelpAge India, CRY, UNICEF, and Save the Children, driving donor engagement across B2B, B2C, and B2G sectors through face-to-face campaigns.
Developed and executed high-impact fundraising strategies, effectively communicating organizational missions to secure contributions.
Served as a Corporate Trainer, mentoring new hires in sales, donor engagement, and interpersonal skills to enhance fundraising effectiveness.
Designed and delivered training programs focused on persuasion techniques, objection handling, and relationship-building to improve donor acquisition.
Optimized campaign strategies and training methodologies, playing a key role in scaling outreach efforts and enhancing donor conversion rates.

Interpersonal CommunicationClient RelationsTeam LeadershipEmployee Learning & DevelopmentBusiness CommunicationsBusiness Knowledge+11

Lim events india

Head - Marketing & Public Relations

May 2016 – Jan 2020 · 3 yrs 8 mos · Mumbai, Maharashtra, India · Hybrid

Led Operations & PR, ensuring seamless execution of high-profile nightlife events.
Managed Social Media & Offline Promotions, enhancing brand visibility.
Oversaw Content Creation for billboards, flyers, and event promotions.
Handled Promoter & Host Coordination, ensuring top-tier guest engagement.
Curated immersive Event Experiences, from concept to execution.
Managed Resource Allocation, including F&B, production, and logistics.
Coordinated Artist & Celebrity Relations, securing high-impact talent.
Supervised Guestlist, VIP & Entry Operations, optimizing event flow.
Managed Billing & F&F Management, ensuring financial accuracy.
Built and maintained Client Relationships, driving retention and satisfaction.