Yash Dhiman

Program Manager

United States8 yrs 1 mo experience

Highly Stable

Key Highlights

Proven track record in IT project management.
Expert in stakeholder engagement and resource allocation.
Strong focus on team empowerment and client satisfaction.

Stackforce AI infers this person is a Program Manager with expertise in IT services and project management.

Contact

Skills

Core Skills

Project ManagementIt Service ManagementProject CoordinationPerformance Management

Other Skills

Account ManagementAnalytical SkillsApplicant Tracking SystemsAttention to DetailClient RelationsCloud ComputingCollaborativeCommunicationComputer HardwareComputer Hardware AssemblyComputer Hardware InstallationComputer Hardware TroubleshootingCoordinationCustomer Relationship Management (CRM)Customer Service

About

As a Program Manager, I'm dedicated to steering IT projects to success through meticulous attention to detail and a robust analytical approach. Our team consistently delivers according to stringent quality standards and agreed-upon SLAs, thanks to our focus on effective resource allocation and risk mitigation strategies. This commitment to excellence in service delivery and client satisfaction is matched by my investment in team empowerment, fostering an environment where every member has the autonomy and resources to excel and innovate within the IT landscape.

Experience

8 yrs 1 mo

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 6 mos

Current Experience

Amroute

Program Manager ( Delivery and Manage services )

Oct 2024 – Present · 1 yr 6 mos · United States · Remote

Establish clear goals and outcomes for projects
Track project timelines, ensuring that deliverables are completed on time and within scope.
Allocate and manage resources effectively, ensuring that teams have what they need to succeed.
Identify potential risks or issues in projects and implement mitigation strategies to minimize impact.
Ensure that IT services are delivered according to agreed-upon SLAs and meet quality standards.
Engage with customers to gather feedback, ensuring that services meet their needs and expectations.

Information TechnologyIT Service ManagementIT Service DeliveryCustomer Relationship Management (CRM)Project ManagementStakeholder Management

Navitas partners, llc

2 roles

Assistant Manager IT infra

Jan 2024 – Sep 2024 · 8 mos · On-site

Tracking SystemsSenior Stakeholder ManagementPerformance ManagementHiringVMwareProject Coordination+1

Team Lead IT

Sep 2019 – Jan 2024 · 4 yrs 4 mos · On-site

Customer Relationship Management (CRM)
Team Management
Benchmarking
Leadership
Performance Motivation
Strategy
Team Performance
Workload Prioritization

Spectraforce technologies

Talent Management Specialist

Oct 2018 – Sep 2019 · 11 mos

SPECTRAFORCE is an award winning global staffing, IT services and consulting company that specializes in providing top talent and solutions for clients throughout North America and India. We pride ourselves on our partnership with our clients, MSP/VMS providers, and our employees, who have enabled us to continually be ranked as a Top Supplier in the 75+ different clients we support.
AWARDS:
2016 TAPFIN Partner of the Year
2016 TAPFIN Top 5 Supplier
2016 KellyOCG Supplier Excellence
2016 ZeroChaos Proven Performer
2015 KellyOCG Preferred Supplier
2015 KellyOCG Strategic Partner
2015 TAPFIN Elite Partner
2015 Agile 1 Gold Supplier
2014 Agile 1 Platinum Supplier
2013 ManpowerGroup Supplier Excellence Award
2011 -2012 Agile 1 Supplier of the Year
2011-2016 Staffing Industry Analysts (SIA) Fastest Growing US Staffing Firms
CLIENT INDUSTRIES:
Life Sciences • Healthcare • Oil & Gas • Energy & Utility • Financial Services • Insurance Logistics • Telecommunications • Automotive • Technology • Software
At SPECTRAFORCE we do Whatever IT Takes!

Teleperformance

Process Analyst

Jan 2018 – Sep 2018 · 8 mos

Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.