Jan 2018 – Apr 2024 · 6 yrs 3 mos

• Leading Business Process Design and process improvement initiative for largest Business Process transformation program of Novartis for Manufacturing, SCM, Quality, Commercials and Data domains.

Jan 2018 – Sep 2021 · 3 yrs 8 mos

Jul 2016 – Dec 2017 · 1 yr 5 mos · Mumbai Metropolitan Region

Dec 2010 – Jun 2016 · 5 yrs 6 mos · Gurugram, Haryana, India

• I have been providing best in class process thinking to our external clients by improving business process performance, reducing operational cost and enhancing revenue. I am responsible for providing lead generation, solution, delivery and capability development support to various clients across North America, Europe, Asia-Pacific and South Africa.
•  Key Roles:
•  Lead the Industry BPM Team to provide sales, solution, delivery and capability development support to the external clients.
•  Strategic advisor to the Industry Managing Directors and Business Services Leads by providing inputs for high-impact decision making and involves in multiple project
• streams of great magnitude and complexity.
•  Develop strategies for continuous growth, expand BPM program, brand building, define pricing and promotion strategies for BPM assets.
•  Chief architect, overall program and change enablement lead for all BPM assets, tools and solutions for various Industries. Develop Long Term Business Plan and Annual Operating Plan, identify risks and dependencies, resource planning, budgeting, reporting, dashboards and change management.
•  Responsible for the career development and team management, including on boarding, performance management, employee engagement, training and retention programs.

Jan 2010 – Nov 2010 · 10 mos · Gurugram, Haryana, India

•  Ultra Mega Power Plant in India: Project managed fly ash utilization study for an UMPP of a large Indian conglomerate which involved strategy and planning, demand forecasting and simulation, competitive advantage and market assessment, identifying joint venture partners etc.
•  Large Indian Cement Companies: Locational Analysis and Market Entry Strategies for multiple large Indian cement companies which involved supply-demand forecasting, feasibility study, SWOT analysis, competitive advantage and market attractiveness. Benchmarking cement companies on various financial and operating parameters to understand industry growth and profitability.
•  Developed the Techno-economic feasibility report for setting up a cement plant in Eastern part of India, which involved demand forecasting and simulation, competitive advantage and market assessment, pricing forecast and present to the client.

Aug 2007 – Dec 2009 · 2 yrs 4 mos · Gurgaon

•  Enterprise Process Transformation Consultant for a South African Integrated Power Utility: Performed process led transformation for Finance, HR and Supply Chain Management processes, carried out the Gap Analysis, compared it with Accenture reference model processes to fulfill the gaps. Managed the delivery team to develop & deliver Client specific BPM repository with around 1500 processes.
•  Operational Excellence Specialist: Assessed the risk rating of maintenance & operations processes for a Global Utilities major. Developed standard work procedures to carry out high criticality maintenance tasks and operations tasks and carried out document control for the procedures developed. Supported /Collaborated with onsite client teams with curriculum development and training deployment.
•  Performed Feasibility study and Market Assessment for sales team of a big US Oil Drilling Company.
•  Built the process library in ARIS process modeling tool for a US power utility client.
•  Created macro-enabled Benchmark and Source Search Index and also aligned the benchmark metrics to the relevant High Performance Power Utility Retail capabilities, which facilitates the quantitative capability assessments regularly conducted by multiple engagements across the globe.

Apr 2005 – Jul 2007 · 2 yrs 3 mos · Pune Area, India

•  Developed and supported Strategic Marketing initiatives pertaining to Product Strategy, Market Assessment, Feasibility Study, SWOT Analysis, New Product Introduction, Competitive Intelligence and Customer Value Mapping and Industry Analysis.
•  Analyzed Business Problems and offered solutions backed by Secondary Research tools and data driven techniques (Access, Excel).
•  Developed competitive benchmarking and determined the Competitive Position of company’s products with regard to competitors and Industry Players.
•  Successfully aided in developing two New Products (from Idea conception to Business Planning and Senior Leadership buy-in.).
•  Generated quarterly report on customer satisfaction which involves extensive market research and customer interaction.
•  Has done Quality and Ticket Analysis, Product Analysis for CEO to present in front of Board of Directors.