VISHAL KUMAR SINGH

Product Manager

Pune, Maharashtra, India9 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 8 years of experience in product management.
  • Successfully launched Arogya Care, a comprehensive health plan.
  • Expert in driving organic traffic and user retention.
Stackforce AI infers this person is a Product Manager with expertise in Healthcare and Digital Transformation.

Contact

Skills

Core Skills

Product StrategyCustomer Experience

Other Skills

A/B TestingAgile MethodologiesAgile Project ManagementAnalystsBusiness AnalysisBusiness StrategyChange ManagementCommunicationCross-functional Team LeadershipCustomer SatisfactionCustomer ServiceDigital InnovationDigital MarketingDigital TransformationEmail Marketing

About

With over 8 years of experience in product management, I am a Certified Product Manager (CPM) and currently serve as a Lead Product Manager at Bajaj Finserv Health, a digital health platform offering insurance, wellness, and healthcare services. My mission is to build products that solve real problems, enhance customer satisfaction, and drive growth for both the company and the industry. My core competencies span product marketing, strategy, analytics, and user experience. I have successfully launched and scaled innovative products, including Arogya Care, a comprehensive health plan with insurance coverage, and have driven organic traffic, online transactions, and user retention for the B2C vertical of Bajaj Finserv Health. In addition, I have also built and operationalized multiple product capabilities such as: • A/B testing and experimentation systems • Vernacular language experiences for accessibility at scale • Document management for claims and records • Search optimization and personalization to improve discovery and engagement Currently working on to shape the future of digital health and managed care — where integrated ecosystems empower users to stay healthier, prevent complications, and access care more seamlessly.

Experience

Bajaj finserv health

4 roles

Senior Lead - Product

Promoted

Sep 2024Present · 1 yr 6 mos · On-site

  • Scaled Chronic Management Programmes from 0 to 1 , 1 to 10 and added new product initiatives like Smart Report, Smart Insights, AI model for chronic condition, Care Plans to impact employees health outcomes. Led a team of 10+ members to drive product excellence.
  • From mental health to maternity, chronic care to eldercare - managed care is a bold step forward in helping employers prevent, protect and care for their teams in meaningful ways.

Lead - Product

Dec 2022Sep 2024 · 1 yr 9 mos · On-site

  • Drive traffic organically for B2C vertical of BFHL.
  • Metric Impacted: Total Unique Users, Average Position
  • Merchandising of Labs Vertical
  • Metric Impacted: Impressions , Clicks -CTR and Overall Bookings
  • Launched condition management Wellness programmes for users suffering from various diseases.
  • (0 to 1) Metric Impacted : GMV - 1cr +
Strategic ThinkingDigital TransformationCustomer ExperienceCross-functional Team LeadershipProduct Strategy

Deputy Lead - Product

Oct 2021Nov 2022 · 1 yr 1 mo · On-site

  • 0 to 1 launch of Insurance (Arogya Care) product for BFHL (Aarogya Care is an umbrella name for all health plans offered by Bajaj Finserv Health with an insurance cover )
  • Metric Impacted: Overall Online Transactions

Senior Product Manager

May 2021Sep 2021 · 4 mos · On-site

  • Handled all the new capabilities and initiatives for Bajaj Finserv Health. (Smartlook , Google Optimize- A/B Testing, Microsoft Clarity, Supermetric- Unified Data Tracking across Platform, Vitra.AI- Vernacular Language , Document Management System (DMS) , Search , Recommendation and Personalization, Zapier etc). Handled acquisition and engagement projects for Bajaj Finserv Health web platform

Croma, infiniti retail limited

Senior Product Manager- Omnichannel

May 2020May 2021 · 1 yr · Mumbai, Maharashtra, India

  • Identifying new product opportunities based on market research
  • Prioritizing and managing the scope of product.
  • Identifying gaps in the internal product functionality to build new features and improve existing ones
  • Worked on launch of new version of Croma.com

Zee5

Product Manager- New Initiatives and Innovation

May 2019May 2020 · 1 yr · Mumbai

  • Worked on the launch of new age UGC offering for the youth ( Zee5 Hipi - Android , iOS ).
  • Metric Impacted: Video Views, Engagement , Average Playback Time, Profile Views, Views Overtime https://www.zee5.com/hipionzee5/
  • https://gadgets.ndtv.com/apps/news/zee5-hipi-launch-tiktok-alternative-short-video-platform-2279505

Bajaj markets

Product Manager - Online e-commerce Marketplace, Digital and Consumer Durable Products

Nov 2017May 2019 · 1 yr 6 mos · Pune, Maharashtra, India · On-site

  • BFL Marketplace ( www.bajajfinservemistore.in )
  • Design the processes and detailed data flow that the business needs
  • Continuously look for opportunities to optimize the process by eliminating unnecessary steps and increasing automation
  • Use a data-driven approach to reduce errors and increase profitability
  • Maintain and prune the detailed product roadmap based on company vision
  • Get into detailed discussion with partners (suppliers, payment gateways, logistics partners etc) to develop / enhance APIs
  • Understand the customer buying process and continuously improve the website to increase sales
  • Document the process flow, own it, disseminate it and train the people involved in implementing the process flow
  • Coordinate with the engineering team to make necessary changes in the technology
  • Implemented Hotjar ( https://www.hotjar.com/ ) , Uptrends (https://www.uptrends.com/ - Website and Web Performance monitoring tool ), Akamai ( CDN service ) , Blog and Exchange functionality for EMI Store
  • Taking care of SEO activities to check regular website hygiene. - Implemented Adobe Product suites ( Adobe Launch , Adobe Target, Adobe Experience Manager )

Digiperform

Digital Marketing Training

Mar 2017Jun 2017 · 3 mos · Noida

  • Certified in Digital Marketing

Care insurance

Associate Product Manager - Digital

Jul 2016Oct 2017 · 1 yr 3 mos · Noida Area, India · On-site

  • Analysis and design stages of development as well getting it implemented through the development team.
  • Coordinating with various teams associated in product development activity to ensure effective participation and timely execution
  • Designing wireframes, product documents and other related material
  • Handling the Affiliate and Web marketing activities of the products.
  • Understand opportunities for improvement through data, surveys and customer connect
  • Tracking data on platforms: Google Analytics, Adwords.
  • E-mail marketing.
  • Working with agency and vendors for Optimizing campaigns.
  • Campaign reporting.
  • Building and Maintaining Strong Agency and Publisher relationships.

Techgig

Summer Internship ( Product Trainee )

Apr 2015Jun 2015 · 2 mos · Noida

  • Objectives:
  • Understanding consumer expectations and organizing webinars from top experts in the industry
  • Daily publishing tech newsletter with latest news from industry
  • Increasing the traffic and user engagement of the product through these offerings
  • Make meaningful interpretation of marketing strategies through Google Analytics
  • Key Learning: Knowledge of Techgig products/Identifying major sources for tech-news publication/Categories & sequencing of news/Interpreting marketing strategies/Traffic and user engagement plan
  • Achievement:Highly appreciated for driving the maximum traffic for the tech news section of Techgig product beyond company expectations single handedly within two months

Tata steel

Summer Internship

May 2013Jun 2013 · 1 mo · Jamshedpur, Jharkhand, India

  • Project Title: EMC Control and Philosophy
  • Objectives:
  • Safe handling of energy network
  • Efficient distribution of fuel and utilities
  • Decision support system for energy control
  • Prompt management of crisis situation

Education

JRE School of Management (Educomp Raffles Joint Venture)

PGDM — Marketing

Jan 2014Jan 2016

Siksha 'O'​ Anusandhan University

Bachelor of Technology (BTech) — ELECTRONICS AND INSTRUMENTATION

Jan 2010Jan 2014

Rajendra Vidyalaya, Jamshedpur

ICSE

Jan 2008Jan 2010

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